This hotel is a five stars hotel but it doesn't show the standard as five stars. When we arrived at the hotel, no one was in the reception. Their stuff was unfriendly and they even charged the deposit for everyone when we checked in. I can't really understand( I was living in a five stars hotel not in air bnb, I had lived in many hotels but never heard about that). Moreover, I have booked two superior double room for us but one of room was in 3th floor and the other was in 5th floor which is really wired. I booked it at the same time but we were living in totally different floor. ( and when we were about to check in, their stuff don't even know I booked two rooms, I think this is really unprofessional. They should improve their stuff training) also, you find nothing in your room, not even a kettle. We was asking for the reception but they told us, we need to pay for it. Can't believe a five stars hotel can't provide the basic service in the room. Before we lived in this hotel, we had lived in lot of hotel included 3 or 4 stars but they are so much better than this one. We felt so disappointed about this hotel even they have beautiful view of the lake, we can't feel anything. If people ask me where should I stay when they are going to montreux, I won't recommend this hotel, cuz it is not worth, especially their stuff and service will let you down)