The hotel management needs to improve. The moment we arrived the hotel, we don’t feel welcome. The staff is struggling arranging the guests arrived. There is no clear instruction on the valet parking. As a visitor from another country, we were not informed we would be turned away from valet parking as we didn’t have winter tires. There was a particular lady who seems not patient with the guests and being quite rude when we asked a question. However, all the other staff were super friendly. The restaurant onsite is excellent and the bar is great! Especially dog is very welcomed.