The pros were a comfortable bed, filtered water available, a full size refrigerator, a cooktop that worked most of the time, and wonderful staff. The cons were electronics that didn't work, there weren't instructions for the electronics, and the staff weren't trained to handle problems. The luggage carts were a nightmare to use and kept dumping our luggage. Everything was high tech and not everything worked. We had a kingsize bed with a nightstand on only one side, making it awkward for phone charging, night lights, and having resources next to the bed on the side without the nightstand. We were there for several days and it was difficult because there was no table or desk in the room which we needed. We bought a folding table that filled that need.