This was our second stay at this hotel and we were very disappointed. I had prepaid for the room, but they went to charge me again until I mentioned it was paid. I booked a bottle of wine to be put in our room for my husband's birthday the following day - it was written in a book on reception but no wine was there when we got back to the room the next day. When i enquired at reception I was told to ask the bar staff, blank looks. Breakfast was a big disappointment- we were not late down but the selection was very depleted, and not refilled. The scrambled egg was runny slop and there were never any bowls fruit / yoghurt. The coffee machine was temperamental and not much choice.
When i went to check out, the young man on reception was busy on his mobile phone. He glanced up briefly for me to tell him the room number, put the payment through for bits charged to the room, then went back to his phone!!!! no conversation whatsoever as to how our stay was.
To be honest, we will not be returning any time soon, very disappointed.