Upon my arrival after 21 hours of travel, I was not even offered a basic courtesy such as a glass of water. Despite the hotel being advertised as luxurious and accommodating, I was met with a room that was dark and unwelcoming, an issue dismissed by staff with the explanation that “this is the design of the hotel.” It was only after contacting Expedia that I discovered other rooms were available, though I was initially denied any option to change rooms until hours later when new staff at the front desk offered an upgrade—something that could have been addressed much sooner.
In addition, the following issues were present in room #511, further undermining the quality of my stay:
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Sheets were only changed once during my six-night stay, and only after I specifically requested it.
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Cups in the room were dirty, with visible eyelashes and hairs, yet no replacements were provided despite requests.
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The coffee machine remained unclean throughout my stay, despite me not using it, and I had to repeatedly ask for basic amenities like tea bags.
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Several maintenance issues, including a malfunctioning bidet, faulty shower tap, and dirty sinks that I had to clean myself.
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The lack of basic amenities such as an ironing board and insufficient options to hang clothes, which is unacceptable for a hotel of this standing.
Additionally, when requesting a late check-out the night before my departure, I was told that it was subject to availability, which should have been clear 18 hours bef