Terrible experience with this hotel. Booking issues, A/C & elevator issues daily(30 min wait times to use the elevator). Rude staff and terrible service. I am so disappointed and would never recommend this place to anyone.
Yuleisy
2025 年 7 月入住 7 晚
6/10 一般
Maribel
与家人出行, 团体旅客
2025 年 7 月 10 日
满意:清洁度
The elevator situation was bad. Long wait times to go either up or down.
The complimentary beach chairs and towels are divided in sections. If you rent through Airbnb or with the hotel directly.
Which means if you come with a big party and some reserved different ways you cannot have beach chairs close to each other. The towels are also restricted to be used only in their specific sections. Say you rented through the hotel and want to be with your group that rented through Airbnb, you cannot because it’s a separate section.
There is no ice machine at the resort and the ice makers in the rooms do not produce enough for a beach day.
The TVs are not connected to any WIFI so although it is a smart TV, you cannot use it u less you connect your own device to it with a HDMI cable.
The rooms were clean and the beds were comfortable.
Maribel
2025 年 7 月入住 3 晚
2/10 糟糕
Ania
与家人及幼儿出行
2025 年 7 月 7 日
满意:清洁度
不满意:住宿条件和设施,服务设施
Ninguna , fue una experiencia horrible , un hotel muy lindo , con 41 Piso’s y sin elevadores , horas de espera , horas , tener q bajar 23 pisos , sin comunicación con la familia porq hay poca recepción, fue muy agotador , horrible y una impotencia, porq ningún personal sabe q sucede y en 3 días nunca arreglaron nada
Ania
2025 年 7 月入住 2 晚
2/10 糟糕
Holbert
与家人及幼儿出行
2025 年 7 月 6 日
不满意:住宿条件和设施,清洁度
No habian elevadores , para un hotel de 41 piso , el personal , como por ejemplo ls seguridad tenian mucha falta de etica y lejos de ser profevionales
Holbert
2025 年 7 月入住 3 晚
6/10 一般
Dina R
与家人出行
2025 年 7 月 6 日
满意:服务设施,清洁度
Very little accommodation for a family of 4 travelling over night to arrive at 6:30AM. They made us wait until 4PM for checkin. Their only restaurant on the 9th floor serves a Bagel with Salmon for $27. Had to walk in torrential rains 10min to Enjoy Cafe.
View from the 33rd floor was the best. Elevators take a long time to get there. Valet service takes 15 min to bring your car around. So overall mediocre for the price point.
Dina R
2025 年 6 月入住 4 晚
10/10 超赞
Hamza
2025 年 6 月 27 日
满意:清洁度、服务设施、住宿条件和设施
Amazing!
Hamza
2025 年 6 月入住 5 晚
10/10 超赞
Katherine
与家人及幼儿出行, 与家人出行, 与配偶出行
2025 年 6 月 24 日
满意:清洁度、服务设施、住宿条件和设施
Excelente.10/10
Katherine
2025 年 3 月入住 2 晚
10/10 超赞
josselyn
与家人及幼儿出行
2025 年 6 月 16 日
满意:服务设施,清洁度
Amazing hotel !!!! Amazing people!
josselyn
2025 年 6 月入住 2 晚
10/10 超赞
Maria
2025 年 6 月 16 日
Good
Maria
2025 年 6 月入住 1 晚
10/10 超赞
Nailien
与家人出行
2025 年 6 月 15 日
满意:清洁度、服务设施、住宿条件和设施
Very neat very clean , needs to work on elevator takes too long and it’s overcrowded. Parking fees are a little overprice takes a little time to get your car ev en n they are trying their best . Beach team super good but during summer it will be good to keep beach chairs and umbrellas at least to 6or 7 pm . Pool is excellent also should be closing a little later , my concern also another guess that I talked too . Great place I highly recommend.
Nailien
2025 年 6 月入住 2 晚
10/10 超赞
Rosibel
2025 年 6 月 15 日
满意:住宿条件和设施,清洁度
Rosibel
2025 年 5 月入住 3 晚
8/10 还可以
Anthony
2025 年 6 月 12 日
满意:住宿条件和设施,清洁度
Property was nice, great location we would come back.
Anthony
2025 年 6 月入住 4 晚
10/10 超赞
Yaris
2025 年 6 月 9 日
Yaris
2025 年 5 月入住 2 晚
10/10 超赞
Aida
与家人出行
2025 年 6 月 2 日
满意:清洁度、服务设施、住宿条件和设施
Has everything you need for amazing vacation.
Aida
2025 年 5 月入住 1 晚
6/10 一般
Annamareia
与配偶出行
2025 年 5 月 30 日
满意:服务设施,清洁度
First and foremost, I would like to highlight that I contacted the hotel multiple times prior to my stay both via phone call and Expedia message. We had a late flight landing at 12am and expected to arrive at the hotel around 1-2am. I called specifically asking if I needed to pay for the additional night and if I had booked correctly or if early check in was allowed in order to ensure that we would be able to check in immediately and seamlessly to our room upon arrival. However, as we arrived to the hotel to check in at approximately 2AM I was met with confusion from staff and was told there needed to be a note in the system. To which there was, I was told the note included the incorrect date. However, there was no attempt to rectify the situation and our room was apparently booked at the time by someone else. This was an extremely confusing and frustrating experience as someone who is extremely meticulous and detail oriented. We ended up finding a motel in the middle of the night for a few hours in what was apparent to be an unsafe neighborhood (many people walking around intoxicated or under the influence of various substances). I called a few hours later around 8am and explained the situation to 2 additional people who finally said our room was ready. The room it self could use an overall upgrade especially the bathroom and the condition is not as great as the photos suggest. The view was obstructed (7 fl) by the restaurant on the beach so Dulled the experience even more.
Annamareia
2025 年 5 月入住 2 晚
6/10 一般
Jessica
与家人及幼儿出行, 与家人出行
2025 年 5 月 27 日
不满意:清洁度
Almost all appliances in the room didn’t work, pans and pots were in terrible condition to cook, beds were uncomfortable hard and sheets were dirty, tv didn’t work, hose in shower didn’t work, coffee table was hanging by a thread, futon in living room only big enough for 2 ppl in a 6-7 person suite….called out to front desk a few times and no answer. The elevator was either broken or required a 15 min wait each time. The list goes on. On the bright side, beach and pool staff were courteous. Not the hotel I remember from a few years back
Jessica
2025 年 5 月入住 2 晚
10/10 超赞
ana
2025 年 5 月 27 日
ana
2025 年 5 月入住 2 晚
10/10 超赞
Yarelin
2025 年 5 月 26 日
Yarelin
2025 年 5 月入住 3 晚
10/10 超赞
Orieta
2025 年 5 月 26 日
满意:住宿条件和设施,清洁度
Orieta
2025 年 5 月入住 2 晚
10/10 超赞
Yaneidys
与家人出行
2025 年 5 月 26 日
满意:清洁度、服务设施、住宿条件和设施
Yaneidys
2025 年 5 月入住 2 晚
6/10 一般
Dairon
2025 年 5 月 26 日
The elevator situation is chaotic. We were waiting for an elevator for 40 minutes. The valet parking service is terrible as well. The valet associates are not even nice or helpful.
Dairon
2025 年 5 月入住 3 晚
10/10 超赞
Melanie
2025 年 5 月 26 日
满意:清洁度、服务设施、住宿条件和设施
Had a great experience!! May prom weekend unforgettable
Melanie
2025 年 5 月入住 3 晚
2/10 糟糕
Annia
2025 年 5 月 18 日
满意:清洁度
不满意:住宿条件和设施
They lost my car keys at the valet, My son got stuck in the elevator and had to the fire department. The ac was not working, and the TV in one of the room was not working. Need I say more!