Mexico Waterpark Hotels

"Room was average (closer to a 3-star, garden view), but housekeeping was good. The resort claims to be all-inclusive, but there’s a noticeable class system in many areas, which takes away from the experience. Staff were a mix—some very kind, but overall service didn’t feel truly all-inclusive. Expect frequent and aggressive pitches for expensive long-term memberships. Nightly entertainment felt repetitive. Food was especially disappointing for vegetarians, and we even encountered rancid ingredients once at “She” restaurant. Pool seating is also heavily tiered, which felt unusual compared to other resorts. Overall, not the all-inclusive experience we expected."

"Pool wasn’t what i expected it "

"Overall a great experience"

"This resort exceeded my expectations. The staff were incredibly helpful and so friendly. The rooms were extremely clean, and so was the entire resort. I cannot wait to come back! "

"Staff great. Need more activities for older adults."

"Yes"

"Food was not good, not enough variety. Some of the staff were very rude when you asked them something.No entertainment pretty boring. Our fridge didn’t work , hair dryer didn’t work asked to replace it and they never did, safe didn’t work . We did have a nice view but honestly the hotel is old and it could use a renovation."

"Good"

"The grounds were amazing and we loved the animals that roamed everywhere. Very fun! Our room was clean and well maintained. We even had a minor issue with our ac and it was handled promptly with no issues after. Being able to snorkle everywhere on the property was great! We enjoyed the proximity to Xplor and Xcaret! "