Mexico Waterpark Hotels

"Nice & clean , accessible for tours & close to beaches "

"Families with young children would definitely love this hotel for the pool and park area. We were there during March Break so it was very busy. We had to sit on our towels on the beach on our first day as there was no available chairs. Other people were in the same situation. The pool at the beach was great especially because they did not play music at this pool. Overall, the restaurants were good and we enjoyed the food. I did not like that you have to line up early in the morning to book one of the hotels. Two other restaurants coudl be booked via the app. I could not get the app to work on my phone but my husband managed to get the app working. Also, we usually had to wait for a table at the restaurant near the beach. There are some rocky areas at the beach but you can still get in the ocean and swim. Rooms were spacious and comfortable. Overall, we were happy with our stay but the hotel and staff could make some simple changes to offer better service to its guests. "

"Beautiful grounds and well maintained. The food was very fresh and lots of choices. The pools were clean party atmosphere. Fun place."

"Food was excellent. People were amazimg and everyone has so much fun. This place is the best if you want a fun upbeat vacation!!"

"The service was exceptional at this resort. Everyone we came into contact with were so welcoming and friendly. Housecleaning arrived daily to refreshen the room, and the mini fridge was restocked daily. The entire property was spotless and well maintained. The only improvements we suggest would be the food and drinks. The Italian restaurant was terrible, and the steak restaurant was just so so. We’re typically not buffet people, but it was the only option that was palatable for us. The sushi restaurant was good. There’s really not much of a beach to speak of, but the close proximity to 5th street was extremely convenient to shop and dine at the 100 plus restaurants. This was overall a very relaxing and enjoyable vacation."

"Overall hotel was excellent. Just thought there should be a microwave in every room in general being that some of us do travel with children. Other than that I loved the service, the view. The staff is very nice and helpfull. Would definately visit again. "

"excelente en todos los aspectos "

"Food was below average in the buffet. Better food at the restaurants but definitely not amazing. Beach space was tiny and tons of rock "

"This is one of the most beautiful hotels I’ve ever been to. The food is also amazing. That being said, their communication (and Expedia’s) help is very lacking. We tried for a month prior to arriving to make reservations at restaurants were completely ignored. We also tried to get Expedia to help and Expedia was no help either; they just told us to contact the hotel, which was not responsive. We arrived with no reservations for any of the restaurants we wanted and ended up not being able to dine at some of them. For the high price, you would expect a lot more help and attention. I do not think I would use Expedia for this in the future. And I would book months in advance to try to get in contact with the hotel. "