I loved my stay at this hotel, room was clean & nice and relaxing. Spent couple more hundred to get the Kabba View and it's so worth it. Closs to Haram and mall
Breakfast was great and elevators was so easy and no wait time. Staff was very helpful as usual in all the Cloke Tower Hotels,
Enass
6/10 一般
Jennifer
与家人出行
2024年12月24日
满意:清洁度
Close to Kaaba and clock tower shopping and dining options. Bathroom shower is too small and water started backing up. Very crowded hotel especially at peak times. Breakfast buffet was very good. Elevators especially for the top floors was very slow. Expect for it to take 10 minutes to get down from the higher floors. Convenient option for Makkah but needs to do better.
Jennifer
2024 年 12 月入住 2 晚
8/10 还可以
Jhanzeb
2024年12月23日
满意:清洁度、员工和服务、住宿条件和设施
Very close to haram
Jhanzeb
2024 年 12 月入住 6 晚
8/10 还可以
Malik
2024年12月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very close to the haram bounds. And located right next to the clock tower
Malik
2024 年 12 月入住 2 晚
10/10 超赞
Essam,toronto
2024年12月22日
满意:清洁度、员工和服务、住宿条件和设施
Great location and service
Essam
2024 年 12 月入住 4 晚
10/10 超赞
Zeenat
2024年12月22日
Zeenat
2024 年 11 月入住 2 晚
10/10 超赞
Kamil,Fulshear
与家人出行
2024年12月22日
满意:清洁度、员工和服务、服务设施
Good hotel that has easy access to the mall with a walkway that leads right to the haram. The hotel rooms are nice but the bathrooms are small and not the cleanest, but I would still recommend the hotel. It’s our 4th visiting for Umrah over 2 years and we have always stayed at this hotel for to the convenience of walking distance to the haram and the mall. If you select half board, the breakfast and lunch options that they offer in the buffet are plentiful.
Kamil
2024 年 11 月入住 3 晚
2/10 糟糕
Mohammad
2024年12月22日
Mohammad
2024 年 11 月入住 4 晚
10/10 超赞
Mohammad,Tracy
2024年12月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice pepole, clean room, wonderful service.
Mohammad
2024 年 12 月入住 3 晚
10/10 超赞
Talaat
2024年12月21日
Talaat
2024 年 11 月入住 5 晚
10/10 超赞
Wafaa
2024年12月20日
满意:住宿条件和设施,员工和服务
Wafaa
2024 年 12 月入住 7 晚
10/10 超赞
Walid,Brookline
2024年12月20日
满意:清洁度、员工和服务、住宿条件和设施
Walid
2024 年 12 月入住 3 晚
10/10 超赞
Nicholas
2024年12月20日
Nicholas
2024 年 11 月入住 4 晚
10/10 超赞
Tanweer,Fremont
2024年12月17日
满意:清洁度、员工和服务、住宿条件和设施
We’ve stayed at this property multiple times in the past, and it’s always a fantastic place to be. However, I have one complaint: the staff’s rudeness during breakfast hours. I understand that you’re fully booked and have a lot of foot traffic in the morning, but you need to plan better and teach your staff manners when interacting with guests.
The staff was extremely busy and didn’t seem to try to listen to our requests.
Dinner hour were good as expected. Thanks to Mr Ashraf ( New manager ) for his hospitality during dinner hours
Tanweer
2024 年 11 月入住 3 晚
10/10 超赞
Matyaz
与家人出行
2024年12月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was convenient and a hands throw from the haram.
Matyaz
2024 年 12 月入住 4 晚
6/10 一般
Maharam
2024年12月17日
THE SERVICES
Maharam
2024 年 12 月入住 2 晚
10/10 超赞
Akm
2024年12月17日
满意:清洁度、员工和服务、住宿条件和设施
Getting taxi was difficult.
Akm
2024 年 12 月入住 2 晚
2/10 糟糕
Myra
与家人出行
2024年12月16日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was our 3rd time at the hotel. Checked in and was given a room on the 2nd floor. As we entered the room, we could smell damp/mould mixed with cigarettes.
I called to advise that the room needed to be changed and I was told to come down to reception. As I was given a new room, I thought it would be better however it was disgusting.
I was told “all triple rooms are the same” and they were very keen to stop me from explaining the issues in the reception area.
- The bathrooms were filthy and the shower stunk of urine. Every-time the shower was used the smell became stronger.
- Shower stained and full of mould.
- Bathroom door handle loose and could not be locked properly.
- Curtains full of stains and dust.
- Claimed to be a ‘city view’ room but looked directly in to rooms of another hotel.
- Window ledges dirty and dusty.
- Bed side table dirty.
- Lamps full of dust and dirt.
- Very noisy as the room was near the lift and the road outside was very loud all night.
- Air con vents full of dust which left an awful smell.
I addressed these problems with the staff on the first day to which they were very dismissive. I have stayed at this hotel twice before and this was my third occasion but it certainly will be the last.
In general, the cleanliness was appalling and even asking the cleaners to clean was a great amount of hassle. The room got cleaned twice during our week stay despite cleaners always being on that floor.
Myra
2024 年 12 月入住 7 晚
10/10 超赞
Yasir
与家人出行
2024年12月15日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent!
Yasir
2024 年 12 月入住 5 晚
8/10 还可以
Anita
与配偶出行
2024年12月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A very friendly staff and efficient. Breakfast was good but try to have more Asian style
Anita
2024 年 12 月入住 6 晚
10/10 超赞
Farah
2024年12月14日
满意:清洁度、员工和服务、住宿条件和设施
Farah
2024 年 12 月入住 6 晚
8/10 还可以
Anfal
与家人出行
2024年12月14日
满意:服务设施,员工和服务
The room was not very clean, but the staff was great and hotel amenities were great