2/10 糟糕
Monica R.
2024年07月15日
不满意：清洁度
Beware of Scamming Owner- VRBO needs to do better!
Our recent experience at this VRBO property fell far short of our expectations, based on the advertised pictures and amenities. Upon arrival, it was evident that the property was not as well-maintained as depicted online. However, the most disappointing aspect of our stay was not the property itself but rather the intolerant behavior of the neighbors.
On our first night, we had music playing after 10 pm, at a volume we deemed reasonable and which was barely audible from inside the home. Despite this, we were abruptly contacted by the owner the next morning, insisting that we leave immediately due to violating their supposed "quiet time" policy. It was distressing to learn that the decision was solely based on the neighbors' complaint, who, in our view, misrepresented the situation to the owner.
What adds to our dismay is that the owner canceled our reservation without any prior warning, forcing us to cut short our vacation plans with our children who were eagerly looking forward to enjoying time by the river. To exacerbate matters, we were denied any refund for the days we had already paid for, despite being given no opportunity to rectify the situation or defend ourselves against the accusations.
This experience has left us deeply dissatisfied and feeling unfairly treated. The owner chose to trust the neighbors' unfounded complaint over our account, which calls into question their professionalism and commitment to guest satisfaction. We intend to dispute this as well.
Monica R.
2024 年 7 月入住 3 晚