Downhill from the moment we got to the hilltop. Picked hotel for pool fun at end of vacation on the way home. I asked if the pool was heated. Clerk said the pool had been emptied for the month the day before. So I said, "bummer, so no pool." And she said "oh no, we have a pool, but it's closed until may." So I said, "that wasn't mentioned on the web, ok, so no pool." And she said, "we have a pool, but..." Can you see where this is going?! I booked on line a room for 3 and she initially gave me a room that accommodates 2, and asked me if I'd like to change rooms. (Unfortunately, not a rhetorical question). Forget previous comments about yummy gravy at breakfast. There was none. I asked why it was missing, same clerk said "because they didn't make any"...