The owner was very respectful. I called first and he saved the room for me and when I got there, they were very nice. The room was clean and perfect for what I needed.
Haley
2024 年 10 月入住 1 晚
2/10 糟糕
Blanca
与家人出行
2024年10月3日
不满意:清洁度、服务设施、住宿条件和设施
When we arrived we noticed it was a much older bldg. We were only staying 1 night so we thought it would be ok. We walked in and the room was extremely HOT. There were dead crickets & BIG roaches all over. The bathroom toilet would not properly flush. There were no light bulbs in the lamps, refrigerator & microwave were disgusting. We had driven 5hrs for a family members funeral and were extremely exhausted. We were given a broom to sweep up the bugs ourselves. When we ran the restroom sink tiny gnats flew out. We closed the bathroom door and left the light on in the bathroom. Turned on the tv, and turned the ac extremely low to hopefully prevent additional crickets from coming in. We ended up sleeping ON TOP of the blankets on the bed since there was only a comforter and no cover sheet. Overall it was unbelievable the overall look of the room. We had another family member staying there and even though his room was not as bad as ours it still was bad.
Blanca
2024 年 10 月入住 1 晚
2/10 糟糕
Elias
2024年07月7日
Elias
2024 年 7 月入住 1 晚
2/10 糟糕
vicky
与家人及幼儿出行
2024年06月29日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Definitely did not stay there after check in. There was a rattle snake in my room and it was extra hot, paint was chipping and room was extra dirty. Room was nothing like it looked in the photos. I’m actually sleeping in my car! Feels so much safer than this place! I would love a refund.
vicky
2024 年 6 月入住 1 晚
8/10 还可以
Joe
商务旅客
2024年06月25日
Joe
2024 年 6 月入住 1 晚
2/10 糟糕
Samantha
2024年05月10日
WASTE OF TIME. WILL NEVER STAY AT AN OYÓ LOCATION.
I arrived for check in shortly after 5pm on a Friday. No one was at the front desk. There were signs posted with the hours of operation for the front desk, check in and out times, and a small sign that said the manager was out on errands and would be back shortly. I waited for over 45mins before contacting the OYÓ hotel. I couldn’t get thru to a live person. So I contacted Hotels.com since my reservation was done thru them. It took another 1.5hr for them to finally give me the amount I paid in OneKey Cash to book at a different hotel 30mins away in New Braunfels. The representative said that when they contacted someone with OYÓ they said it was a late check in. No where when I was making my reservation did it state there was a cut off time for checking in. I drove from San Marcos to Luling just to waste my time, gas, and my 2yo son’s patience, just to end up having to drive out to New Braunfels.
Samantha
2024 年 5 月入住 2 晚
2/10 糟糕
Joselin
2024年04月12日
They didn’t give me my rooms
Joselin
2024 年 4 月入住 1 晚
2/10 糟糕
Geoffrey
2024年04月11日
不满意:员工和服务、服务设施、住宿条件和设施
Hotel had no record of payment and would not let me check in without proof. Offered transaction from my bank account, woman took phone photo. No receipt. Only one room left, TV did not work( deadbolt would not seat in doorframe, thus not secure. Will try to wedge chair under door knob. Property run down although room was clean. Real hassle with registration. Very bad experience so far.
Geoffrey
2024 年 4 月入住 1 晚
2/10 糟糕
Kurt
团体旅客
2024年04月8日
Hotels.com fail
When I arrive at the office, I spoke to a woman via a phone on the outside wall and was told that she had no idea about my reservation and that they were fully booked. Not sure who was at fault here.
Kurt
2024 年 4 月入住 1 晚
10/10 超赞
Ricardo
2024年03月29日
满意:员工和服务,清洁度
Ricardo
2024 年 3 月入住 1 晚
10/10 超赞
真实旅客
2023年12月9日
满意:员工和服务,清洁度
The staff was really nice and helpful.
真实旅客
2023 年 12 月入住 1 晚
2/10 糟糕
Alicemarie,Morovis
2023年11月21日
不满意:清洁度、员工和服务、住宿条件和设施
Alicemarie
2023 年 10 月入住 1 晚
2/10 糟糕
Tiffany
商务旅客
2023年10月22日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Terrible
DO NOT STAY HERE! HORRIBLE STAFF! BED BUGS EVERYWHERE! BEWARE NASTY PLACE! SAVE YOURSELF A BIG HEADACHE AND STAY SOMEWHERE FAR AWAY FROM THIS HELL HOLE!
Tiffany
2023 年 10 月入住 3 晚
2/10 糟糕
Aubrey
商务旅客
2023年10月5日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I booked this hotel but when I arrived to check in there was nobody at the front desk.
Aubrey
2023 年 10 月入住 1 晚
2/10 糟糕
Caitlin
带宠物出行, 商务旅客
2023年09月25日
不满意:清洁度、员工和服务、服务设施
It was not a safe area. The bed was dirty. The area was dirty. Gross.
Caitlin
2023 年 9 月入住 6 晚
2/10 糟糕
Florentino
与配偶出行
2023年09月22日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
the room smelled and the carpet was stained. towels were dirty and bugs were in the shower and on the walls. we wanted to get rest before heading to the city. but the were working on the room next to us. so we just got up and left. it was a below the asking price of what it cost to stay there. and wven it did move the rates down i would never stay there again. i dont see how a big name could tie themselves to a hotel like that
Florentino
2023 年 9 月入住 1 晚
8/10 还可以
Cristian a
2023年08月27日
满意:员工和服务,清洁度
Good time
Cristian a
2023 年 8 月入住 1 晚
6/10 一般
Azmera
与家人出行
2023年06月2日
不满意:清洁度
This hotel was very quiet and not busy at all, the property was very clean. My dislike was that everything was outdated or needed an upgrade. All though the staff was very friendly and helpful. There was left over trash in the room and the worst was the beds were so rikity and stuff I was sore for two days after. Other then those things I liked it. If I don't have to recover from sleeping on the beds I would stay again
Azmera
2023 年 5 月入住 1 晚
2/10 糟糕
Terry
与家人出行
2023年05月29日
不满意:清洁度、员工和服务、住宿条件和设施
First of all the rooms didn't look like it did on the app. The app shows that it looks really nice but it didn't. That place needs alot of work to it. We had roaches, floor was all stained. The bathroom window had a stick as a lock. The pillows were flat. The tv had no remote or didn't sound loud. We had to ask for one and it wasn't programmed to the tv. It took 15 minutes for the attendant to help us. I was going to find another place but they were all booked. I wouldn't stay here again. Place really needs a makeover.
Terry
2023 年 5 月入住 2 晚
2/10 糟糕
Shelby
2023年05月20日
Shelby
2023 年 5 月入住 1 晚
2/10 糟糕
joe
2023年03月20日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Stay sway location sucks.
They did not have my reservation.
joe
2023 年 3 月入住 1 晚
4/10 很差
Marcela
2023年02月26日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Never again!!! But then again, you get what you pay for.
Marcela
2023 年 2 月入住 1 晚
2/10 糟糕
David
2023年01月19日
不满意:员工和服务、服务设施、住宿条件和设施
David
2023 年 1 月入住 1 晚
2/10 糟糕
Marco Antonio
2022年12月23日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
F
This hotel (or whatever it is) is located next to a train station and the noise is 24/7, it is located in a lonely/dark place and eveything in there seems to be taken out of a horror movie... PLEASE BE MY GUEST AND SEE FOR YOURSELF :)
Marco Antonio
2022 年 12 月入住 2 晚
2/10 糟糕
Calvin
与家人出行
2022年12月12日
They said they didn’t have the room I booked and said I wouldn’t be charged. The next day a no show charge was accessed. Trying to get a refund now. Will never book with them again