The owner was very respectful. I called first and he saved the room for me and when I got there, they were very nice. The room was clean and perfect for what I needed.
Haley
於 2024 年 10 月住了 1 晚
2/10 很差
Blanca
家人同遊
2024 年 10 月 3 日
不滿:整潔度、設施服務和住宿狀況
When we arrived we noticed it was a much older bldg. We were only staying 1 night so we thought it would be ok. We walked in and the room was extremely HOT. There were dead crickets & BIG roaches all over. The bathroom toilet would not properly flush. There were no light bulbs in the lamps, refrigerator & microwave were disgusting. We had driven 5hrs for a family members funeral and were extremely exhausted. We were given a broom to sweep up the bugs ourselves. When we ran the restroom sink tiny gnats flew out. We closed the bathroom door and left the light on in the bathroom. Turned on the tv, and turned the ac extremely low to hopefully prevent additional crickets from coming in. We ended up sleeping ON TOP of the blankets on the bed since there was only a comforter and no cover sheet. Overall it was unbelievable the overall look of the room. We had another family member staying there and even though his room was not as bad as ours it still was bad.
Blanca
於 2024 年 10 月住了 1 晚
2/10 很差
Davian
2024 年 8 月 22 日
讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
Bates Motel
The stay at this location was an absolute NIGHTMARE!!! Don’t stay here unless you are desperate. The best part of this stay was the Hispanic lady at the front desk she was so sweet. We get to the location the hotel looks like the Bates Motel and it’s under construction. We check in get to our room and the room looks nothing like what was advertised on the website and is definitely NOT on brand with the OYO. The windows is open so we try to close and lock it and the window is broke and doesn’t lock we go back to the front desk and the office is closed. We sleep in shifts just to make sure we aren’t robbed. The next morning we pack our stuff and do the events we were there for, we return to the room to shower and rest and we start smelling feces and we find nothing. We wake up from a nap and our room has water going from the bathroom to the door. Our cloths are soaked with sewage water. We go to the front desk and all they have available are 2 towels and surprisingly they tell us they are completely booked which we don’t understand how because there were only 3 of 20 rooms that were being worked on. We killed numerous roaches and spiders while there as well. Then they only wanted to refund us half of what we paid for our stay which was ridiculous. I would definitely NOT be staying there again.
Davian
於 2024 年 8 月住了 3 晚
2/10 很差
Elias
2024 年 7 月 7 日
Elias
於 2024 年 7 月住了 1 晚
2/10 很差
vicky
親子同遊
2024 年 6 月 29 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Definitely did not stay there after check in. There was a rattle snake in my room and it was extra hot, paint was chipping and room was extra dirty. Room was nothing like it looked in the photos. I’m actually sleeping in my car! Feels so much safer than this place! I would love a refund.
vicky
於 2024 年 6 月住了 1 晚
8/10 不錯
Joe
商務旅客
2024 年 6 月 25 日
Joe
於 2024 年 6 月住了 1 晚
2/10 很差
Samantha
2024 年 5 月 10 日
WASTE OF TIME. WILL NEVER STAY AT AN OYÓ LOCATION.
I arrived for check in shortly after 5pm on a Friday. No one was at the front desk. There were signs posted with the hours of operation for the front desk, check in and out times, and a small sign that said the manager was out on errands and would be back shortly. I waited for over 45mins before contacting the OYÓ hotel. I couldn’t get thru to a live person. So I contacted Hotels.com since my reservation was done thru them. It took another 1.5hr for them to finally give me the amount I paid in OneKey Cash to book at a different hotel 30mins away in New Braunfels. The representative said that when they contacted someone with OYÓ they said it was a late check in. No where when I was making my reservation did it state there was a cut off time for checking in. I drove from San Marcos to Luling just to waste my time, gas, and my 2yo son’s patience, just to end up having to drive out to New Braunfels.
Samantha
於 2024 年 5 月住了 2 晚
2/10 很差
Joselin
2024 年 4 月 12 日
They didn’t give me my rooms
Joselin
於 2024 年 4 月住了 1 晚
2/10 很差
Geoffrey
2024 年 4 月 11 日
不滿:職員與服務、設施服務和住宿狀況
Hotel had no record of payment and would not let me check in without proof. Offered transaction from my bank account, woman took phone photo. No receipt. Only one room left, TV did not work( deadbolt would not seat in doorframe, thus not secure. Will try to wedge chair under door knob. Property run down although room was clean. Real hassle with registration. Very bad experience so far.
Geoffrey
於 2024 年 4 月住了 1 晚
2/10 很差
Kurt
多人同遊
2024 年 4 月 8 日
Hotels.com fail
When I arrive at the office, I spoke to a woman via a phone on the outside wall and was told that she had no idea about my reservation and that they were fully booked. Not sure who was at fault here.
Kurt
於 2024 年 4 月住了 1 晚
10/10 優異
Ricardo
2024 年 3 月 29 日
讚好:整潔度和職員與服務
Ricardo
於 2024 年 3 月住了 1 晚
10/10 優異
真實旅客
2023 年 12 月 9 日
讚好:整潔度和職員與服務
The staff was really nice and helpful.
真實旅客
於 2023 年 12 月住了 1 晚
2/10 很差
Alicemarie (Morovis)
2023 年 11 月 21 日
不滿:整潔度、職員與服務和住宿狀況
Alicemarie
於 2023 年 10 月住了 1 晚
2/10 很差
Tiffany
商務旅客
2023 年 10 月 22 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Terrible
DO NOT STAY HERE! HORRIBLE STAFF! BED BUGS EVERYWHERE! BEWARE NASTY PLACE! SAVE YOURSELF A BIG HEADACHE AND STAY SOMEWHERE FAR AWAY FROM THIS HELL HOLE!
Tiffany
於 2023 年 10 月住了 3 晚
2/10 很差
Aubrey
商務旅客
2023 年 10 月 5 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
I booked this hotel but when I arrived to check in there was nobody at the front desk.
Aubrey
於 2023 年 10 月住了 1 晚
2/10 很差
Caitlin
寵物同遊, 商務旅客
2023 年 9 月 25 日
不滿:整潔度、職員與服務和設施服務
It was not a safe area. The bed was dirty. The area was dirty. Gross.
Caitlin
於 2023 年 9 月住了 6 晚
2/10 很差
Florentino
伴侶同遊
2023 年 9 月 22 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
the room smelled and the carpet was stained. towels were dirty and bugs were in the shower and on the walls. we wanted to get rest before heading to the city. but the were working on the room next to us. so we just got up and left. it was a below the asking price of what it cost to stay there. and wven it did move the rates down i would never stay there again. i dont see how a big name could tie themselves to a hotel like that
Florentino
於 2023 年 9 月住了 1 晚
8/10 不錯
Cristian a
2023 年 8 月 27 日
讚好:整潔度和職員與服務
Good time
Cristian a
於 2023 年 8 月住了 1 晚
6/10 一般
Azmera
家人同遊
2023 年 6 月 2 日
不滿:整潔度
This hotel was very quiet and not busy at all, the property was very clean. My dislike was that everything was outdated or needed an upgrade. All though the staff was very friendly and helpful. There was left over trash in the room and the worst was the beds were so rikity and stuff I was sore for two days after. Other then those things I liked it. If I don't have to recover from sleeping on the beds I would stay again
Azmera
於 2023 年 5 月住了 1 晚
2/10 很差
Terry
家人同遊
2023 年 5 月 29 日
不滿:整潔度、職員與服務和住宿狀況
First of all the rooms didn't look like it did on the app. The app shows that it looks really nice but it didn't. That place needs alot of work to it. We had roaches, floor was all stained. The bathroom window had a stick as a lock. The pillows were flat. The tv had no remote or didn't sound loud. We had to ask for one and it wasn't programmed to the tv. It took 15 minutes for the attendant to help us. I was going to find another place but they were all booked. I wouldn't stay here again. Place really needs a makeover.