The staff was top notch and very helpful and friendly
Christopher
2024 年 11 月入住 1 晚
6/10 一般
SARA
2024年11月4日
满意:员工和服务,清洁度
SARA
2024 年 11 月入住 2 晚
10/10 超赞
Jessica
商务旅客
2024年11月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It is a very well-kept hotel, clean and convenient location to shopping.
Jessica
2024 年 10 月入住 5 晚
10/10 超赞
Shyamal,everett
2024年11月3日
Shyamal
2024 年 10 月入住 4 晚
10/10 超赞
Kevin
与配偶出行
2024年11月2日
满意:员工和服务、服务设施、住宿条件和设施
I liked everything about this property
Kevin
2024 年 11 月入住 1 晚
10/10 超赞
John,Lakeside Park
2024年10月26日
满意:清洁度、员工和服务、住宿条件和设施
John
2024 年 8 月入住 2 晚
10/10 超赞
Steven
2024年10月25日
满意:住宿条件和设施
Steven
2024 年 10 月入住 2 晚
10/10 超赞
John,Lakeside Park
与配偶出行
2024年10月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very convenient. Near a bunch of things to do.
John
2024 年 10 月入住 1 晚
10/10 超赞
Necole
2024年10月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I have used this hotel several times and enjoy the experience every time we have business in or near St. MATTHEWS. Clean, great customer service, stores in the area, and great amenities
Necole
2024 年 10 月入住 2 晚
10/10 超赞
Donise
与家人出行
2024年09月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Jared and the staff are wonderful!
Donise
2024 年 9 月入住 1 晚
4/10 很差
Kelby
与家人出行
2024年09月29日
不满意:住宿条件和设施,员工和服务
Housekeeping knocked at 8:30 disturbing my rest. I will never be staying at these properties ever again because it’s not the first time it has happened. The building is poorly built because you can literally hear everything outside the door and above you if you aren’t on the top floor. You can’t get rest at this property.
Kelby
2024 年 9 月入住 1 晚
10/10 超赞
Roosevelt
2024年09月14日
满意:清洁度、员工和服务、住宿条件和设施
Roosevelt
2024 年 9 月入住 2 晚
10/10 超赞
Heath,Louisville
2024年09月11日
满意:清洁度、员工和服务、住宿条件和设施
Heath
2024 年 9 月入住 1 晚
10/10 超赞
Guillermo
2024年09月10日
满意:住宿条件和设施,清洁度
Love it
Guillermo
2024 年 8 月入住 1 晚
10/10 超赞
John
2024年09月7日
John
2024 年 8 月入住 1 晚
10/10 超赞
Guillermo
2024年09月3日
Guillermo
2024 年 8 月入住 1 晚
10/10 超赞
yaineri
与家人及幼儿出行, 与家人出行, 与配偶出行
2024年09月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great
yaineri
2024 年 8 月入住 2 晚
2/10 糟糕
Hiromoto
与家人出行
2024年09月1日
满意:员工和服务
不满意:住宿条件和设施,清洁度
This was the worst hotel ever.
We asked for cleaning up the room so many times, they haven’t done even 1 time during our 4 days stay.
Can you believe that? This is not Hilton. This is WORSTON.
But reception staff and the restaurant staff are all nice.
Hiromoto
2024 年 8 月入住 3 晚
10/10 超赞
Helen
2024年08月31日
满意:清洁度、员工和服务、住宿条件和设施
Nice clean hotel. Close to lots of restaurants
Helen
2024 年 8 月入住 1 晚
10/10 超赞
John
2024年08月31日
John
2024 年 8 月入住 1 晚
10/10 超赞
John,Lakeside Park
与家人出行
2024年08月31日
满意:清洁度、员工和服务、住宿条件和设施
In the middle of everything.
John
2024 年 8 月入住 1 晚
6/10 一般
Delphine,Louisville
与家人及幼儿出行
2024年08月30日
满意:员工和服务
不满意:清洁度
Good:
- Wonderful location near the mall, Whole Foods and highway
- Parking big enough to find a spot
- Staff very sweet
- Big room for parents with a stroller / child to run in the room, or for someone with a wheelchair
Bad:
- Not clean. My daughter white socks were brown every day after walking around in the room. I could see hair in the shower upon arrival. Microwave had spot of food.
- Housekeeping is bad. I was surprised to see my room not being cleaned and heard from the hotel that they do housekeeping only every other day. I asked them to at least come to change the trash bag every day as my daughter uses diapers and the smell is not great. They came while I was out and put two huge trash bags in my room for me to take care of it but they did not remove the trash filled with the diapers of both previous days. The floor was dirty. They brought me a broom for me to clean it but did not get the clue that they should do the housekeeping.
- Breakfast buffet is not worth it. $16 for a very small buffet which lack variety.
- No restaurant on Sunday and Monday. The rest of the time it’s open but not good at all. More like fast food.
- Not even a bottle of water offers upon arrival. Each small bottle is $3.
- Only 1 elevator working. Wasted time waiting on elevator also shared with housekeepers/their huge cart, and they have priority.
- Too expensive for what’s is provided. Other very famous hotels downtown are much better/cleaner (same cost) if parking not required.