The property was easy to find and matched the listed description. The owner was not communicative and did not provide access to the property by the check in time. When we reached out to him, he did not respond by in-VRBO email or by phone. We had to utilize the VRBO customer service staff to help us make contact and get access to the property. When we arrived at the property, the door code did not work and the property owner did not respond, again. We called VRBO for help and the owner provided a second access code that did work.
The owner charges a cleaning fee. This would be ok, but the unit was dirty, the dishes, pots and pans, and utensils had to be cleaned before we could use them.