2/10 糟糕
Heather
与家人及幼儿出行
2024年11月21日
We loved the hotel itself...however.
Both Expedia and the hotel refused to allow me to change the dates of the original booking. We booked the wrong date. So i paid TWICE for one night. When i was finally able to chnahe the dates it was going to cost me another $200 and we weren't able to reschedule our trip. We travel through Louisa often and woukd have liked to stay there again but after all of the back and forth with customer service at both Expedia and Best Western and the hotel itself, we will pass. Unfortunate experience.
Heather
2024 年 11 月入住 1 晚