We loved the hotel itself...however.
Both Expedia and the hotel refused to allow me to change the dates of the original booking. We booked the wrong date. So i paid TWICE for one night. When i was finally able to chnahe the dates it was going to cost me another $200 and we weren't able to reschedule our trip. We travel through Louisa often and woukd have liked to stay there again but after all of the back and forth with customer service at both Expedia and Best Western and the hotel itself, we will pass. Unfortunate experience.
Heather
2024 年 11 月入住 1 晚
6/10 一般
Teri
与配偶出行
2024年11月17日
满意:清洁度
不满意:住宿条件和设施,员工和服务
Hotel overall was very nice but the fire alarm right outside our room needed the battery changed and it beeped all night long. We told the front desk about it early in the evening after we checked in and they told us that the maintance guy wasn’t in. They had no concern of our inconvenience. We heard it all night long. Very annoying.
Teri
2024 年 11 月入住 1 晚
10/10 超赞
Mary
与家人出行
2024年11月2日
满意:员工和服务、服务设施、住宿条件和设施
We were in town for a play so location was great. Hotel was clean and staff was very accommodating
Mary
2024 年 11 月入住 1 晚
10/10 超赞
Desiree
2024年10月31日
满意:清洁度、员工和服务、住宿条件和设施
Nice hotel away from road, easy to get to. Clean, friendly staff.
Desiree
2024 年 10 月入住 1 晚
8/10 还可以
Noreen,Morristown
商务旅客
2024年10月24日
满意:清洁度、员工和服务、住宿条件和设施
My husband is a truck driver and this place had ample truck parking for his 40’ trailer. Good breakfasts, comfortable and clean rooms. He actually stayed here on more than one occasion, so he would keep coming back when he’s in the area. Would recommend.
Noreen
2024 年 10 月入住 1 晚
10/10 超赞
Suellen
与家人出行
2024年10月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property was clean, well kept,easy to navigate, with beautiful views. Very peaceful and quiet location.
Suellen
2024 年 10 月入住 1 晚
10/10 超赞
Mya
与家人及幼儿出行, 商务旅客
2024年10月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stayed here for my daughter’s cheer competition and I was NOT disappointed! Probably the top 3 best hotels I’ve ever stayed at! Super clean, quiet, staff was friendly and the breakfast attendant was helpful as well!! Only thing I disliked was the the tv didn’t have many channels.. more tv channels to choose from would be great but overall this hotel is a 10/10
Mya
2024 年 10 月入住 1 晚
6/10 一般
Brian
2024年09月30日
满意:清洁度、员工和服务、住宿条件和设施
Good other than bathroom door
Brian
2024 年 9 月入住 1 晚
4/10 很差
Jeanette
与家人出行
2024年09月16日
不满意:员工和服务,清洁度
This place couldn't find out reservation for over an hour waiting with little children. Couldn't even offer any kind of compromise.
Jeanette
2024 年 9 月入住 1 晚
8/10 还可以
Tamarra
2024年09月7日
Tamarra
2024 年 4 月入住 3 晚
10/10 超赞
真实旅客
商务旅客
2024年09月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2024 年 9 月入住 1 晚
10/10 超赞
Schontain
商务旅客
2024年09月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean inside and out. Easy Check-in with courteous staff. The breakfast was pretty good as well. I would recommend it to others.
Schontain
2024 年 8 月入住 2 晚
8/10 还可以
Robert
商务旅客
2024年08月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I’ve stayed there for about the last four weeks. Rooms were clean staff was friendly. I guess the only complaint I really had in every room that I was in the sink always stopped up. Unusual for the sink to be stopped up in every room. but other than that It was good.
Robert
2024 年 8 月入住 2 晚
10/10 超赞
Thomas
商务旅客
2024年08月21日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Always Stay Here When In East KY
I stay her often when working in east KY, always happy with the stay. Two new front desk staff lastnight, Kendra and a "rookie" she was training, then a third that was working the overnight shift. All three were great personalities!
Thomas
2024 年 8 月入住 1 晚
10/10 超赞
John
与家人出行, 团体旅客
2024年08月21日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Only place I stay in Louisa!
Always the only place to stay in Louisa. Comfortable and clean. Courteous staff. Excellent!
John
2024 年 8 月入住 1 晚
10/10 超赞
Mark
商务旅客
2024年08月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice breakfast
Mark
2024 年 8 月入住 1 晚
10/10 超赞
Richard
商务旅客
2024年07月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Room was clean and well kept. Breakfast was good. This was as good or better than some Marriott or Hiltons I’ve stayed at.
Richard
2024 年 7 月入住 1 晚
10/10 超赞
Heather
与配偶出行
2024年07月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We were so surprised how wonderful the breakfast was! Fantastic!!
Heather
2024 年 7 月入住 1 晚
10/10 超赞
Steve
2024年07月20日
满意:清洁度、员工和服务、住宿条件和设施
Very clean, nice amenities, good breakfast!
Steve
2024 年 7 月入住 1 晚
8/10 还可以
Veronica
2024年07月16日
满意:清洁度、员工和服务、住宿条件和设施
Veronica
2024 年 7 月入住 1 晚
10/10 超赞
Linda
与家人出行
2024年07月13日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
This place is wonderful!
Linda
2024 年 7 月入住 1 晚
10/10 超赞
Thomas
2024年07月8日
Thomas
2024 年 7 月入住 1 晚
10/10 超赞
John
与家人出行
2024年06月15日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was well maintained and clean and quiet. There were no smells and noise like many places,
John
2024 年 6 月入住 1 晚
10/10 超赞
Marilyn K
2024年06月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I highly recommend this hotel, facility was clean and staff was ver accommodating!