We arrived, decor very old and very tired. No kettle in room… despite teabags and cups.. had to request one. No telephone in room to contact reception. Not info given about Wi-Fi connection. No toilet roll. A horrendous noise coming from the hot tap and continually running through the night. Same person on reception and in breakfast room in the morning..she did not converse with guest…did not say good morning… nothing…a totally unsuitable place to call a hotel… it should be closed down. Unable to get any food from the restaurant or stinks from the bar… it would be insulting to call this a travel lodge because it had not even got the faculties of one. Dreadful place.
Andy
2024 年 12 月入住 1 晚
8/10 还可以
Caroline
商务旅客
2024年10月25日
满意:住宿条件和设施,清洁度
Comfy bed, very spacious room.
very friendly staff on desk on arrival, simple checkout
But - tap in room difficult to use
Breakfast - service very poor, never got served. Clearing up used crockery and spillages needed to be improved
Hotel looking in need of some TLC, could be lovely
Caroline
2024 年 10 月入住 1 晚
10/10 超赞
philip
2024年10月21日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
fantastic stay
Fantastic stay fantastic service on arrival room was spotless outside spotless to. Very friendly staff very good nights sleep good breakfast the only thing i would say maybe more complimentary tea maklng items for those who love are cuppa after a 6 hour journey would 100 percent recommend this hotel to anyone thank you for a lovely stay
philip
2024 年 10 月入住 3 晚
10/10 超赞
Chris
2024年10月17日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Must stay
Lovely staff, lovely room
Chris
2024 年 10 月入住 1 晚
10/10 超赞
Amy
2024年10月16日
满意:住宿条件和设施,清洁度
不满意:员工和服务
Amy
2024 年 10 月入住 2 晚
8/10 还可以
Philip
2024年10月15日
Philip
2024 年 10 月入住 1 晚
10/10 超赞
Derek
2024年10月11日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
GCR weekend gala
Really comfortable hotel for a weekend stay at the GCR railway gala.
Was very good breakaway.
Derek
2024 年 10 月入住 2 晚
4/10 很差
Ann
与家人出行
2024年10月6日
满意:清洁度
不满意:住宿条件和设施
Given a room that smelt of smoke and wallpaper had come off the ceiling with bits still hanging off the ceiling. We were given a change of room. Shortage of food and crockery at breakfast
Ann
2024 年 10 月入住 1 晚
2/10 糟糕
Mark
2024年10月6日
不满意:住宿条件和设施,清洁度
The most uncomfortable hotel bed I have ever slept on and breakfast was pathetic. This hotel feels like it is closing down, I feel sorry for the staff that have to work there.
Mark
2024 年 10 月入住 1 晚
10/10 超赞
Mr C
商务旅客
2024年10月4日
不满意:住宿条件和设施
Mr C
2024 年 10 月入住 1 晚
8/10 还可以
Alexander
与家人出行
2024年09月30日
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
Decor tired, mattress saggy, leak in bathroom and bath panel coming away, tv remote not working. Breakfast was extremely limited - no museli or fruit and no croissants on the second morning. More healthy options needed.
Alexander
2024 年 9 月入住 2 晚
10/10 超赞
Trevor
团体旅客
2024年09月28日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Trevor
2024 年 9 月入住 1 晚
8/10 还可以
Suzanne
与配偶出行
2024年09月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyable stay in the master suite
Suzanne
2024 年 9 月入住 1 晚
8/10 还可以
Louise
与家人出行
2024年09月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Comfortable room, very spacious.
Louise
2024 年 9 月入住 1 晚
6/10 一般
Caroline
与家人出行
2024年09月21日
不满意:住宿条件和设施
Dated and tired.
Caroline
2024 年 9 月入住 1 晚
4/10 很差
sarah
与家人出行
2024年09月20日
不满意:清洁度、服务设施、住宿条件和设施
Hotel is very unkempt in areas. Poor experience from the beginning as signage and lighting outside very poor. Garden untidy and overgrown.
Not We had an executive room which had no hot water, one reading lamp or very bright spot lights, tv only had bbc 1 even when I returned it only got other bbc channels. Room clean but public areas very dirty and scruffy. Very sad as could be a nice hotel with the right management.
sarah
2024 年 9 月入住 1 晚
6/10 一般
CTVC
商务旅客
2024年09月16日
满意:员工和服务、住宿条件和设施、客房舒适度
CTVC
2024 年 9 月入住 1 晚
6/10 一般
Simon
2024年09月14日
不满意:住宿条件和设施
Hotel is looking a bit tired .
Simon
2024 年 9 月入住 1 晚
6/10 一般
James,Eastleigh
2024年09月7日
James
2024 年 9 月入住 1 晚
2/10 糟糕
Michael
2024年09月6日
满意:清洁度、员工和服务、住宿条件和设施
Michael
2024 年 9 月入住 1 晚
8/10 还可以
Lee
与家人出行
2024年09月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
All good
Lee
2024 年 8 月入住 1 晚
6/10 一般
Lesley
与配偶出行
2024年08月24日
不满意:清洁度
The room was fine for the price. The bathroom was clean and the shower was powerful with plenty of hot water.
The breakfast area was very poor with limited tables and seating. There were cereals and sausages, bacon on eggs. On the first morning the hot food ran out and it took a while for it to be replenished. On our second morning there were no eggs. The tables were not cleaned between customers, just knives and forks put down on crumb covered tables.
This could be a nice hotel with a bit of attention to detail.
Lesley
2024 年 8 月入住 2 晚
2/10 糟糕
Roseann
2024年08月23日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I could not stay in the first room I was given, it was grubby, surfaces not wiped, stained furniture, tap handle missing! The shower head was caked in dirt and the Shower curtain was discussing . There were cobwebs and dust.
The reception ladies are lovely and organised another room( executive suite.) I actually felt sorry for them! This room was in a separate block across the courtyard however, when I went to enter the main building in the morning the door was locked and I had to knock on the dining room window for attention to be let in the hotel! Again the staff were apologetic.
Again the new room also had a dirty bathroom with a toilet that didn’t flush! Cobwebs and a spider in my bed when I pulled the sheet back!
There was a storm whilst I was there and it sounded like something was banging in the loft area above my room, this woke me a couple of times. Breakfast did not consist of gluten free options as requested and also there was no cooked food available unless you had time to wait. On the last morning of 3 hot breakfast was laid out but there was no gluten free options. Staff were scarce and customer were scrambling around for plates, cutlery, a chair etc.