Comfy bed, very spacious room.
very friendly staff on desk on arrival, simple checkout
But - tap in room difficult to use
Breakfast - service very poor, never got served. Clearing up used crockery and spillages needed to be improved
Hotel looking in need of some TLC, could be lovely
Caroline
2024 年 10 月入住 1 晚
8/10 还可以
Philip
2024年10月15日
Philip
2024 年 10 月入住 1 晚
4/10 很差
Ann
与家人出行
2024年10月6日
满意:清洁度
不满意:住宿条件和设施
Given a room that smelt of smoke and wallpaper had come off the ceiling with bits still hanging off the ceiling. We were given a change of room. Shortage of food and crockery at breakfast
Ann
2024 年 10 月入住 1 晚
2/10 糟糕
Mark
2024年10月6日
不满意:住宿条件和设施,清洁度
The most uncomfortable hotel bed I have ever slept on and breakfast was pathetic. This hotel feels like it is closing down, I feel sorry for the staff that have to work there.
Mark
2024 年 10 月入住 1 晚
8/10 还可以
Alexander
与家人出行
2024年09月30日
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
Decor tired, mattress saggy, leak in bathroom and bath panel coming away, tv remote not working. Breakfast was extremely limited - no museli or fruit and no croissants on the second morning. More healthy options needed.
Alexander
2024 年 9 月入住 2 晚
8/10 还可以
Suzanne
与配偶出行
2024年09月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyable stay in the master suite
Suzanne
2024 年 9 月入住 1 晚
8/10 还可以
Louise
与家人出行
2024年09月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Comfortable room, very spacious.
Louise
2024 年 9 月入住 1 晚
6/10 一般
Caroline
与家人出行
2024年09月21日
不满意:住宿条件和设施
Dated and tired.
Caroline
2024 年 9 月入住 1 晚
6/10 一般
James,Eastleigh
2024年09月7日
James
2024 年 9 月入住 1 晚
8/10 还可以
Lee
与家人出行
2024年09月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
All good
Lee
2024 年 8 月入住 1 晚
6/10 一般
Lesley
与配偶出行
2024年08月24日
不满意:清洁度
The room was fine for the price. The bathroom was clean and the shower was powerful with plenty of hot water.
The breakfast area was very poor with limited tables and seating. There were cereals and sausages, bacon on eggs. On the first morning the hot food ran out and it took a while for it to be replenished. On our second morning there were no eggs. The tables were not cleaned between customers, just knives and forks put down on crumb covered tables.
This could be a nice hotel with a bit of attention to detail.
Lesley
2024 年 8 月入住 2 晚
2/10 糟糕
Roseann
2024年08月23日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I could not stay in the first room I was given, it was grubby, surfaces not wiped, stained furniture, tap handle missing! The shower head was caked in dirt and the Shower curtain was discussing . There were cobwebs and dust.
The reception ladies are lovely and organised another room( executive suite.) I actually felt sorry for them! This room was in a separate block across the courtyard however, when I went to enter the main building in the morning the door was locked and I had to knock on the dining room window for attention to be let in the hotel! Again the staff were apologetic.
Again the new room also had a dirty bathroom with a toilet that didn’t flush! Cobwebs and a spider in my bed when I pulled the sheet back!
There was a storm whilst I was there and it sounded like something was banging in the loft area above my room, this woke me a couple of times. Breakfast did not consist of gluten free options as requested and also there was no cooked food available unless you had time to wait. On the last morning of 3 hot breakfast was laid out but there was no gluten free options. Staff were scarce and customer were scrambling around for plates, cutlery, a chair etc.
Roseann
2024 年 8 月入住 3 晚
2/10 糟糕
Christopher
2024年08月23日
不满意:清洁度、服务设施、住宿条件和设施
Run down former country club hotel. Needs a massive investment to bring it up to a teach. The staff were helpful in their apologies, bu couldn’t actually solve anything. The breakfast was so poor and disorganised that we went out on the second day and purchased our own breakfast at an extra cost to ourselves.
Such a shame, as a great location!
Christopher
2024 年 8 月入住 2 晚
2/10 糟糕
Mark
商务旅客
2024年08月21日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Restaurant was closed for the night when i arrived
No hot water , black mould, broken lights in bathroom
Breakfast not ready on time, very poor.
Manager not available
Breakf
Mark
2024 年 8 月入住 1 晚
6/10 一般
Colin
2024年08月20日
Colin
2024 年 8 月入住 1 晚
10/10 超赞
Colin
2024年08月20日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Third we have stayed.
Grand, third time we have stayed here and not been disappointed on any occasion.
Colin
2024 年 8 月入住 1 晚
6/10 一般
真实旅客
2024年08月19日
不满意:住宿条件和设施,清洁度
The shower drippred constantly making the bathroom floor wet and creating an annoying sound .
真实旅客
2024 年 8 月入住 1 晚
4/10 很差
Lisa
2024年08月19日
不满意:住宿条件和设施,清洁度
Lisa
2024 年 8 月入住 2 晚
8/10 还可以
martin
商务旅客
2024年08月19日
满意:清洁度、员工和服务、客房舒适度
martin
2024 年 8 月入住 2 晚
10/10 超赞
Ryan
商务旅客
2024年08月18日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ryan
2024 年 8 月入住 1 晚
6/10 一般
Graham
与配偶出行
2024年08月18日
No chef on in the evening. Breakfast was good.
Return to to the hotel at 21.00 and found the bar to be closed. Disappointing
Graham
2024 年 8 月入住 1 晚
4/10 很差
Nenita
2024年08月18日
不满意:住宿条件和设施
Excellent position in a nice village with a lot of amenities but the property was a bit worn out and there were lumps and bumps in extra room for breakfast which can be a trip hazard. There was no hot water so my partner and I have debated whether to take a shower or not. We ended up having no shower in the morning.
Nenita
2024 年 8 月入住 1 晚
8/10 还可以
chris
2024年08月18日
满意:客房舒适度
chris
2024 年 5 月入住 1 晚
8/10 还可以
Peter
商务旅客
2024年08月15日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Peter
2024 年 8 月入住 1 晚
2/10 糟糕
Wayne
2024年08月15日
满意:客房舒适度
不满意:清洁度、员工和服务、住宿条件和设施
Do not stay here!!
Delux double room 2 guests. This was an awful experience. I've waited so long to submit my review because i have been waiting for a response from the general manager but even after visisting to complain the following week they have still not been in touch. From the start our stay was not great. On check in the room was dirty, waste food items were left in the cupboards, the complimentary toiletries had been used and left in disarray. There were minimal electrical sockets and the one we had acseas to i was scared to use as it was hanging out of the wall. I took this information to the reception, the staff were polite and offered an alternative room. This was cleaner and more comfortable though half the lights in the bathroom didn't work, there was an issue with hot water so the taps in the sink and the shower were tepid at best. The bath tub ran hot but the plug had a poor seal so after 5 minutes of sitting the bath it was 2 thirds empty. On our final night a function below us disturbed us which culminated in a violent interaction between guests and a large plant pot being thrown theough a window directly below us. This left my partner shaken up and scared. On check out reitterated all theae issues to the staff who claimed they had no power to do anything and agreed to pass this on to the general manager who would email me about my complaint. I waited a week but didnt hear anything. I found an email adress for the GM and visited the hotel later that week but still had no reply