I love this hotel and have stayed here multiple times. The lobby, the tea room, of course, are iconic. The rooms were clean and pleasant, high ceilings make them feel bigger than they are which is nice. I had a room on the 11th floor.
The shower had no hot water. We called. They sent a guy up. He said he fixed it. He didn't. No hot water in the morning. It was like swimming in an unheated pool.
Minor amenity issues - the iron didn't work and the coffee service had powdering creamer .
I said, motel amenities at hotel prices.
On a side note, the hotel had 2 large and extremely loud events so the beautiful lobby and tea room were less accommodating.
One more sided note. The neighborhood, DTLA, had some fun bars, night spots, especially around Broadway, Spring, 5th/6th street with some good late night street food options. I love LA and am hopeful DTLA is coming to life!