I could check in ahead of time by giving them an estimated arrival time. They sent a message that the room was ready. When I arrived, I gave them my name. The staff rep. pulled it up, checked my information, grabbed the keys, took the hotel's deposit, and gave me other information for the hotel and the surrounding area. This hotel is within walking distance of the convention center where I was going, plus a shopping center surrounds it. A restaurant is in the hotel, and restaurants are within walking distance. This is a great location, and the staff was excellent.