6/10 一般
Chrysta
商务旅客
2025年01月16日
满意:清洁度
不满意:员工和服务
We put up two employees for 2 weeks at this hotel, and the staff was less than helpful. A toilet got backed up and was overflowing and the front desk and continued staff were completely unhelpful. The employee had to go purchase a plunger and plunge the toilet themselves. This should be unacceptable in any hotel situation, under any circumstance. And then further, the staff, not being helpful, was also considerably rude. I am aware that this went up to a corporate manager, but still. Its not that your customers "want" something in return, its that even if you are unable to do anything for them, that you show at least some empathy and kindness, don't be xty to your guests. Please. That was a lot of money to not have a functioning toilet. I expected more. Not sure I would stay here, or have employees stay here again.
Chrysta
2024 年 12 月入住 16 晚