First, I would like to commend your dining services. The breakfast experience was outstanding, deserving full marks for both quality and presentation. Your staff, particularly the entrance greeters and waiting team, demonstrated exemplary service and professionalism. The food quality, presentation, and taste were all excellent.
However, I must express my concerns regarding other aspects of our stay:
Check-in Experience:
We arrived at 14:45, shortly before the 15:00 check-in time. While we appreciate being offered a complimentary drink while waiting, our room was still unavailable more than 20 minutes past the official check-in time. This delay forced us to alter our plans, as we were unable to refresh ourselves before our evening commitments. We ultimately had to leave our luggage and return after 22:00 to access our room.
Maintenance Issues:
During our stay, we reported two maintenance issues to the reception desk (specifically to Renata):
1. The in-room safe was malfunctioning, displaying a "SER" error message and rendering it unusable
2. The toilet's flush mechanism was performing inadequately, requiring excessive time to complete its function
Despite being assured of immediate attention to these issues, no repairs were completed during our entire stay, even after following up multiple times.