Booked as part of a friend's 50th birthday celebrations. Location is very convenient for Westfield white city or the itv/bbc studios nearby.
There was a conversation about decorating the room with some balloons etc for my friend. This was also printed in the leaflet the hotel emailed to me, a few days before we checked in. However when arriving at the hotel, they said this had not been done and they did not have any decorations. Do not offer things, if they cannot be provided as it just gives false information and hope. The following day, we discovered there was no shower gel in the bathroom and nobody at guest service or housekeeping answered the calls we made. Finally got through to the front desk and they said it would be sent up straight away. An hour later, it still had not arrived. Surely from a brand like Hilton, you cannot be faulted for at least expecting toiletries?!
I will end on a high, the buffet breakfast was great! Good selection and food was all warm or cool where appropriate.
I would stay again in the hope any errors on this stay would not be repeated. Poor reply from the hotel though.