Absolutely brilliant few days stay at the hotel. Craig, Mark, Alessandro and Carmen made us feel really welcome and helped out with any questions we had. The room was bigger than expected and had everything equipped and included. I would definitely return and would recommend to anyone especially when travelling with young kids as the kitchen included was a big help. A five star hotel with a family-friendly feel. Location was also perfect for us, about a mile from Buckingham Palace and on the doorstep of Hyde Park.