It would have been much better if the property offered a few more essentials to the customer, such as: bathroom soap, Kleenex, paper towels, kitchen sink plug, dish rack, coffee, instructions on how to use heaters...and the ultimate suggestion...change the water pump system (way too loud).
Larry
2024 年 12 月入住 2 晚
10/10 超赞
Tina
与配偶出行
2024年12月10日
满意:清洁度、服务设施、住宿条件和设施
Loved the spacious accommodation, with a very relaxing atmosphere and had everything we needed, lots of natural light, near to all amenities. Located in a beautiful old building, very comfortable beds. The lift wasn't working, but we were informed of this well in advance, and it wasn't an issue for us at all. We will stay again.
Tina
2024 年 12 月入住 2 晚
10/10 超赞
Peter
与配偶出行
2024年11月6日
满意:清洁度、服务设施、住宿条件和设施
Some noisy but it is the city centre
Peter
2024 年 10 月入住 1 晚
10/10 超赞
Denise
2024年10月6日
满意:客房舒适度,清洁度
The appartment was perfect for our stay and great location ,good facilities .Would definitely use again if visiting Liverpool
Denise
2024 年 10 月入住 2 晚
6/10 一般
Peter
团体旅客
2024年09月23日
不满意:住宿条件和设施,服务设施
Property is well located for centre of Liverpool, and is truly huge.
Decor is rather tired and dated, but it wasn’t expensive for it's size.
My disappointment stems from the fact that it doesn't look as well furnished as the photos, but what was provided was certainly suitable for our needs.
My biggest gripe was only 1 roll of toilet paper and no hand soap or shower soap/gel. Had i have known, i would have brought something with me
Peter
2024 年 9 月入住 1 晚
10/10 超赞
Lene Møller
团体旅客
2024年09月14日
满意:清洁度、服务设施、客房舒适度
Super beliggenhed
Dejlig lejlighed
Lene Møller
2024 年 9 月入住 3 晚
10/10 超赞
Linda
2024年07月18日
满意:客房舒适度,清洁度
Linda
2024 年 7 月入住 2 晚
8/10 还可以
Danilo
2024年07月5日
满意:住宿条件和设施,清洁度
Danilo
2024 年 7 月入住 2 晚
10/10 超赞
Shaun
2024年06月17日
Shaun
2024 年 6 月入住 1 晚
10/10 超赞
Daniella
2024年06月5日
满意:客房舒适度,清洁度
Excellent
Brilliant apartment, comfortable, clean and tidy with everything you could need.
Daniella
2024 年 5 月入住 4 晚
10/10 超赞
Timothy
与家人出行
2024年05月24日
满意:客房舒适度,清洁度
So L it was lovely
What an amazing time amazing experience and amazing. Stay easy to use right in the heart of the city and it was lovely.
Timothy
2024 年 4 月入住 2 晚
10/10 超赞
allan
与家人出行
2024年05月17日
满意:客房舒适度,清洁度
allan
2024 年 5 月入住 3 晚
10/10 超赞
真实旅客
2024年05月16日
满意:客房舒适度,清洁度
Absolutley outstanding property
This apartment was beautiful, best I have ever stayed in. Location was fantastic. Would 100% return. Thanks so so much.
真实旅客
2024 年 5 月入住 2 晚
10/10 超赞
Mark
团体旅客
2024年05月14日
满意:客房舒适度,清洁度
Great Place to Stay in the City Centre
This is the second time my friends and I have stayed at Cook Street. It’s a great place to base yourself as it’s in the city centre so you can walk to most attractions. The apartments are very clean, spacious and ideal for a city centre stay. The discounted Q-Park Car Park is a 5 minute walk from the apartment and was less than £10 for 24 hours. We will be looking to book again on our next trip. Highly recommended.
Mark
2024 年 5 月入住 1 晚
6/10 一般
Louise
团体旅客
2024年05月12日
满意:清洁度
Pleasant trip with friends
The apartment was extremely spacious, 2 bedrooms and 2 bathrooms which were lovely. Bed was comfortable, better quality pillows could have improved sleep.
Location - Fab
Downside, the apartment was extremely warm/ hot there was no fan and due to the age and features of the buildings the windows were difficult to open… plus when the window was open there was a risk of a pigeon flying in. There is a pub in the basement and unfortunately some late/very early noise but for the reasonable price you cannot have it all. Also it would have been beneficial to have a discloth and or kitchen roll so sides/ table could be wiped down. Also no plug for sink so literally had to continually run water until crocks were washed.
Louise
2024 年 5 月入住 2 晚
10/10 超赞
Janet
2024年05月8日
Janet
2024 年 5 月入住 3 晚
10/10 超赞
Ellie-Mae
与配偶出行
2024年05月4日
满意:住宿条件和设施,服务设施
Great place to stay for all acitivites in Liverpool.
Everything was in walking distance including bars, restaurants and sight seeing attractions.
A very short walk to the cavern quarter and approx 10mins to Albert dock.
Apartment itself was clean and well equipt for a comfortable stay and i couldnt recommend it more! Would definitely stay here again when visiting Liverpool.
Ellie-Mae
2024 年 4 月入住 3 晚
2/10 糟糕
Niall
与家人出行
2024年03月31日
不满意:住宿条件和设施,服务设施
Stayed at The Castle Collection in Cook Street, Liverpool with my son for two nights in March. We had no hot water for the whole stay and also had water leaking in the shower through one of the lights over the shower from the upper floor. I contacted the number provided over the weekend but nobody answered. On Monday morning before checking out I rang again and got through to someone. I told them about the issues and I was told to email reservations, which I did. I received an apology and was told one nights stay would be refunded. A week later I still had not received the refund. I contacted The Castle Collection again to ask why it hadn’t been refunded. I was told that the refund was given as credit to Expedia. I contacted Expedia and they said there was no credit or refund provided from The Castle Collection. Expedia contacted The Castle Collection to ask for the refund but was told by the manager they would not provide the refund. So basically I was lied too. Would not recommend The Castle Collection to anybody thinking of staying there.
Niall
10/10 超赞
Tracey
2024年02月21日
满意:客房舒适度,清洁度
Home from home
Parked using the discount code offered from the accommodation at Q Park Dake street. Was well lit and very safe behind the roller shutter door entry.
Apartment no7 was comfortable, clean and welcoming. Could have done with bedside lamps as once you turn main light off it’s a walk in the complete darkness to the bed - bit of a hazard!
Very quiet accommodation and very spacious. Will book again thank you.
Tracey
2024 年 2 月入住 2 晚
10/10 超赞
Laurie
2024年01月5日
满意:客房舒适度,清洁度
Great Location, Very comfortable.
Laurie
2024 年 1 月入住 3 晚
10/10 超赞
Deborah
团体旅客
2023年12月7日
满意:客房舒适度,清洁度
Really clean apartments, bedding and towels were spotless. All mod cons. The staff were lovely and very friendly. We have stayed at Signature apartments 4 times and will continue to use them.