I was worried after reading some of the recent reviews, but we had a great time and wish we had 2 nights there.
The setting is gorgeous on the lovely lake, loved the food at dinner, it was really tasty & healthy , we had a really spacious room.
The decor is old fashioned and the bathroom needs updating but most old English hotels are.
Breakfast was terrible & very slow but we enjoyed everything else.
The spa is lovely but was very busy until after 5. in the evening There was a brilliant pianist playing in the lounge area which was nice.
Danni
2024 年 10 月入住 1 晚
10/10 超赞
ROMA
团体旅客
2024年10月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Had an amazing time went for two days and extended two days great service food and spa facilities
Will definitely return
Roma Mahrotri
ROMA
2024 年 10 月入住 2 晚
10/10 超赞
Diane
2024年09月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely relaxing mini break. Spa treatments were woenderul, thank you Izzy. Food was good and the Spa wasn't too busy. The pianist who played in the evenings was excellent and a great addition to a relaxing evening.
Diane
2024 年 9 月入住 3 晚
4/10 很差
Simon
与配偶出行
2024年09月9日
不满意:住宿条件和设施,员工和服务
Grounds were nice, but nothing else.
Simon
2024 年 9 月入住 2 晚
10/10 超赞
Jess
2024年09月9日
Jess
2024 年 9 月入住 1 晚
6/10 一般
Karen
商务旅客
2024年08月23日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
No point
Karen
2024 年 8 月入住 1 晚
2/10 糟糕
真实旅客
2024年08月19日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Super disappointing stay
Awful stay do not recommend at all. Visited this past weekend for my birthday, which we made a note of on the booking but was ignored. The rooms are tiny and very dated with a lot of things broken and not working properly like the shower and door locks. There is also no air con in the room so prepare to be boiling.
The location is lovely but the grounds are not well looked after at all. The front grass by the lake is so covered in duck poo you cannot walk without standing on it. The patio is grimey and in desperate need of a scrub and the furniture is broken. The service is absolutely horrendous. It took over 2 hours to serve us 3 courses for dinner, we had to keep begging to be served. Everything is supplemental on the menu and the choices are poor. I was served food and drink that I was allergic too twice despite telling them numerous times and being given an allergy report for our table. The breakfast options are incredibly poor and any hot food is of course, supplemental. The staff are beyond rude and really know how to make someone feel unwelcome.
In addition to all this, you cannot use the spa facilities before 5pm unless you pay £70 per person per day in addition to your £500 a night room charge. The outdoor pool has never been cleaned and you swim amongst dead bugs.
They closed the checkout desks during check out hours, likely so we have to go through express checkout and can’t give any feedback.
It was a super disappointing trip and ruined my birthday weekend.
真实旅客
2024 年 8 月入住 2 晚
8/10 还可以
真实旅客
2024年08月18日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2024 年 8 月入住 1 晚
10/10 超赞
Dean
2024年08月13日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Dean
2024 年 8 月入住 1 晚
6/10 一般
Darren
与家人出行
2024年08月11日
满意:清洁度
不满意:员工和服务
Nice place
Room and view super
Darren
2024 年 7 月入住 2 晚
10/10 超赞
Lesley
2024年07月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely staff welcome
Lesley
2024 年 5 月入住 1 晚
8/10 还可以
B
与家人出行
2024年07月15日
满意:清洁度、员工和服务、客房舒适度
Ok, stayed at better
Menu was a bit boring and no proper cooked breakfast available. Chicken sausages and Turkey bacon doesn't cut it for me.
B
2024 年 7 月入住 2 晚
2/10 糟糕
Jon
2024年07月12日
Jon
2024 年 7 月入住 1 晚
10/10 超赞
Marc
2024年07月2日
Marc
2024 年 6 月入住 1 晚
6/10 一般
Jan
2024年06月29日
满意:清洁度
不满意:住宿条件和设施,员工和服务
Champney’s showing guests that it’s on its knees !
Champney’s really need to start investing into their hotels
Tired worn out rooms ,and pathways , generally cost. Cutting on the little things breakfast cheap n cheerful premier inn does a better job ! Staff wonderful spa pools were nice but would I rush back no !
Jan
2024 年 6 月入住 1 晚
4/10 很差
Nataly
2024年06月24日
Nataly
2024 年 6 月入住 1 晚
6/10 一般
Jeffrey
2024年06月20日
满意:清洁度、员工和服务、客房舒适度
The hotel was lovely and clean
Jeffrey
2024 年 6 月入住 3 晚
8/10 还可以
Linda
2024年06月17日
满意:清洁度、员工和服务、住宿条件和设施
Linda
2024 年 6 月入住 4 晚
10/10 超赞
NICOLA
商务旅客
2024年06月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were excellent.
NICOLA
2024 年 6 月入住 3 晚
10/10 超赞
Kaspars
2024年06月16日
Kaspars
2024 年 6 月入住 1 晚
10/10 超赞
kelly
与配偶出行
2024年05月31日
Sent my son and girlfriend for there anniversary they loved it and hotel let us pop flowers and balloons in the room def stay again x
kelly
2024 年 5 月入住 1 晚
10/10 超赞
Omar
商务旅客
2024年05月17日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2 day stay
Lovely hotel, staff were very attentive.great comfortable stay, breakfast buffet was exceptional. Wiuld definitely stay here again and try to make time to use the health club and spa facilities.