We arrived at hotel in the late evening for check-in and first words from the night clerk was "We don't have breakfast" not good evening or welcome to LaQuinta. I guess that comment set the tone for our stay as it went downhill fast from there.
Here were the concerning issues with our stay:
1. Hotel security at side entrance doors is non-existent as all card readers were broken and doors were always open....everyone welcome!
2. Our first steps inside the door near the pool almost took our breath away from the pungent odor of black mold and mildew around the door frame and floor.
3. Room service was very, very poor and I'm being generous with this comment. Bed was not made, sheets not changed, damp bath towels folded and put back in place, no tissues in counter dispenser, in-room coffee maker was broken, for which I went to front desk and obtained a replacement. This effort was pointless as no new coffee packets were replenished for subsequent days of stay.
4. The area advertised to obtain after hours sundries was completely vacant. I inquired about any vending machines... answer from night clerk was a flat out.. NONE.... no apologies.
5. Pool area was padlocked. Of course the pool was filthy dirty with pool furniture sitting in the bottom.
6. Several floor tiles in hallway from front desktop the non-working elevator were broken and loose... be careful.
Expectations from my initial interactions were set exceptionally low and I must say La Quinta didn't disappoint!