2/10 糟糕
Rizalito
与家人出行, 商务旅客
2024年10月3日
不满意:清洁度、服务设施、住宿条件和设施
I am very disappointed with Expedia for listing this place. The place is in disrepair, dirty, and the room smells horrible. I rented this place to provide accommodation for my two elderly sisters who are coming to Cebu from Masbate to attend our younger brother's funeral. There is no elevator and we were given a room on the fourth floor. I reserved the room for eight nights. Unfortunately, we cannot use the place. I asked for a refund because my sisters cannot climb the stairs. An Expedia staff did a great job in negotiating a refund. Despite all his efforts, we were only refunded two nights out of eight. I've been always satisfied with Expedia's services before. However, this time I am very disappointed and extremely dissatisfied for having this property listed as one of your lodging accommodations. Please, save your reputation, discontinue your relationship with "Your Holiday Homes."
Rizalito
2024 年 9 月入住 8 晚