Where should I start with - worst checkin experience, lies from front staff or rude behaviour from front staff lady while checking out
Let’s start with check-in experience, out checin was delayed and we had to wait and the explanation was we requested king bed. It’s like we’re the only one who requested king bed in the history of this hotel. There was not even a single apology from the front staff lady
I raised this issue with my booking partner Expedia to share the experience I had it with this worst customer experience
Next day, while checking out front lady came to me and said you raised a complaint with Expedia regarding you check in experience and wanted to have a chat with the angry tone. In this whole conversation she never said please. This morning she changed her explanation of the late checkin, it was due to she was serving the other customers. Let me correct her we were there by 2:41 and rather then us getting checked in she was trying to serve other customers who came after us.
Anyway, I tried to explain her my disappointment with the check-in experience but she was least interested to listen. After that, she throw the key on her desk in angry way and said all the best in the angry tone.
My recommendation to her manager and hotel authority is to send her for some behaviour courses so she should know how to deal with the customer respectfully. I can also recommend some behavioural online courses to her if required
Won’t recommend based on my experience