The staff of coffee shop(cafeteria) forgot my order and even didn't notice it. After I asked why my order comes too later than the other customers, they told me it was their fault. Their attitude was very unrepentant and didn't say sorry. They could be bc they're just ppl and ppl sometimes can make a mistake and forget. But should say just "Sorry".
Also, I wanted to deliver my unpleasant experience to front desk. One staff at front desk told me at first "make short". Is it right?
Youngjin
2024 年 12 月入住 3 晚
6/10 一般
Tatyana
2024年12月23日
满意:清洁度
不满意:员工和服务
Tatyana
2024 年 12 月入住 1 晚
10/10 超赞
James
与家人出行
2024年12月23日
满意:服务设施
Really friendly and helpful staff made our stay memorable. The proximity to the Pallisades skiing was great and our experience on and off of the slopes was wonderful.
It was a family trip and we all enjoyed our stay.
James
2024 年 12 月入住 4 晚
8/10 还可以
Debbie
与配偶出行
2024年12月22日
满意:清洁度、服务设施、住宿条件和设施
They were very busy, so the wait time was a bit crazy. Everyone wasvery nice and helpful.
Debbie
2024 年 12 月入住 2 晚
8/10 还可以
Doina
与家人及幼儿出行
2024年12月21日
We’ve been staying at this hotel for 7 years during the holiday season, and this is one of our favorites. However, this year we were very disappointed with the very short list of activities prepared for the guests. The new management is not quite successful with the entertainment program. The previous management had numerous activities throughout the day, including activities for children, entertainment at the lobby, hot cocoa during the day, a coffee bar by the lobby. There were so many activities. It was hard to choose from. This year were none and that was extremely disappointing because the price per night is very high. One day There was a hot cocoa station by the lobby, and we were invited to enjoy it roughly an hour later I asked if there’s going to be one tomorrow and I was informed that this was an exception for special guests. I asked about a hot cocoa station, not a caviar and champagne station. I strongly recommend you reconsider your activities. This year they didn’t even have crayons and paper in the restaurants for the kids. Joseph at the front desk was excellent and very accommodating. Overall your customer service is excellent and we are looking forward to coming back, but we hope to encounter more daily/family activities moving forward
Doina
2024 年 12 月入住 3 晚
10/10 超赞
Emmanuel
与家人及幼儿出行
2024年12月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great resort!
Emmanuel
2024 年 11 月入住 2 晚
10/10 超赞
barbara
2024年11月30日
Always great to stay there
barbara
2024 年 11 月入住 2 晚
10/10 超赞
David Keith Lewis
2024年11月12日
David Keith Lewis
2024 年 10 月入住 2 晚
10/10 超赞
Ernesto
2024年11月8日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice property with plenty of outdoor amenities. I will be back at some point.
Ernesto
2024 年 11 月入住 2 晚
10/10 超赞
sepideh
2024年10月26日
sepideh
2024 年 9 月入住 1 晚
8/10 还可以
Emelie
2024年10月23日
满意:清洁度
Emelie
2024 年 10 月入住 2 晚
10/10 超赞
David
2024年10月20日
满意:清洁度、员工和服务、住宿条件和设施
Everline is our comfort place. Just a really great place to stay when in Tahoe.
David
2024 年 10 月入住 3 晚
8/10 还可以
Ashley
2024年10月3日
Ashley
2024 年 9 月入住 2 晚
10/10 超赞
Kristen
与家人出行
2024年09月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My favorite resort to stay at in Lake Tahoe! Such a gem and the best in the summer time. Love it!
Kristen
2024 年 6 月入住 2 晚
10/10 超赞
victoria
2024年09月22日
victoria
2024 年 8 月入住 2 晚
6/10 一般
Ryan
2024年09月10日
Beautiful property. Mediocre rooms. 3 star hotel
Ryan
2024 年 9 月入住 2 晚
10/10 超赞
Jeffrey
2024年09月8日
满意:清洁度、员工和服务、住宿条件和设施
Jeffrey
2024 年 8 月入住 4 晚
10/10 超赞
Awni
2024年09月8日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Awni
2024 年 9 月入住 1 晚
10/10 超赞
Luis
2024年09月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Luis
2024 年 9 月入住 3 晚
2/10 糟糕
Farshid
2024年09月3日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
No parking ( the charge you evernught $42)
Swminig pool charging $43
Nothing free
No breakfasts
Is better to tell people all option is chargble
Im not get anything from expida
Farshid
2024 年 8 月入住 3 晚
10/10 超赞
Rickell
2024年08月28日
Rickell
2024 年 8 月入住 1 晚
8/10 还可以
Vida
与家人出行
2024年08月18日
满意:清洁度、员工和服务、服务设施
the ground was kept in an impeccable condition. the lights on the resort at night looked beautiful. The rooms can take some updating.
Vida
2024 年 7 月入住 2 晚
10/10 超赞
Shae
2024年08月13日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Shae
2024 年 6 月入住 1 晚
10/10 超赞
KRYSTLE,LONG BEACH
2024年08月13日
满意:清洁度、员工和服务、住宿条件和设施
KRYSTLE
2024 年 8 月入住 3 晚
8/10 还可以
Marisa
与家人出行
2024年08月10日
满意:清洁度
The property is in a beautiful setting however, it needs some updates. Service was horrendous. Only one server at the crowded pool, no one ever answered the front desk phone, staff was rude and acted put out when I finally got ahold of them for extra towels. They charge high rates because they know they can. I can’t say what we paid for equals what we received.