The willingness to address issues was very good. The unit was very clean. The issues we had were the TV not connecting and when finally working wouldn’t turn off when going to bed, the telephone wasn’t working, the refrigerator wasn’t cooling and we kept playing with it, put ice in bowls to make it like a cooler for our food and after my husband fussed around with it, he got it working at least for our second day, instructions for coffee maker wasn’t very clear, a type I have never seen before, so we YouTubed the model and figured it out. We called about these things and they were good and kind about trying to help. They couldn’t come until the next day for some things, so we figured out things for ourselves. The tv guy was great. There was no air conditioning. We were aware of this from an email they sent out about the property a few days before arriving. It was hotter than we expected on travel days.That is not their fault, just something you might want to know before going. We decided we like air conditioning available when we travel. The buildings are old and need a lot of repairs on the outside. They are re-roofing now but need to fix up other things. The configuration of the unit was odd making you walk into the bedroom then walk through the bathroom to get to the front room. This was used previously as dorms for the Olympics. Most likely 2 rooms connecting to a shared bath. We talked to the manager about issues and when I rented an enbike they did not charge me, nice!
