The only reason I gave 4 stars for staff & service is because it's a self-service kind of place. You get a code for your door, which is also the code for the lobby which has ice, extra coffee and creamers, brochures, etc. The rooms are small but comfortable. The shampoos et al. are Beekman, which is a nice touch. We spent very little time in the room so the size didn't matter. If it had rained I think there were 1000 channels on the tv. The location is a short walk to the main area of Lake Placid and there's a very pretty bay with Adirondack chairs, canoes/kayaks and fire pits behind the property.