The property was neat and clean, well planned and managed, the people were very helpful and friendly. The service was excellent.
JITENDRA
2025 年 1 月入住 2 晚
10/10 超赞
DANIEL,DORAL
与家人及幼儿出行
2025年01月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved the Hotel Vibe... those views!!
DANIEL
2025 年 1 月入住 3 晚
10/10 超赞
Guybons
与配偶出行
2025年01月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Cet hotel est très bien situé, personnel très courtois et professionnel.
Guybons
2025 年 1 月入住 2 晚
10/10 超赞
Daniel
2025年01月21日
满意:清洁度、员工和服务、住宿条件和设施
Excellent
Daniel
2025 年 1 月入住 1 晚
10/10 超赞
Shannon
与配偶出行
2025年01月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stayed for 8 nights, 7 days and used this as our "home base" while we explored La Fortuna. We did 4 excursions and 3 rest days. This was the perfect place to come back to after a day of adventure, and the perfect place to relax on our rest days. The staff was lovely and very helpful, especially those in Sura Restaurant. We ate dinner at Sura each night and the food was delicious and beautifully presented. You can tell that they value service and quality. The landscaping on the property is beautiful, and well maintained. The thermal pools were wonderful for soaking after a long hike or adventure. I wiuld highly recommend Volcano Lodge.
Shannon
2025 年 1 月入住 8 晚
10/10 超赞
GLORIA
2025年01月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Disfrutamos mucho sus piscinas termales
GLORIA
2025 年 1 月入住 3 晚
10/10 超赞
Gloria
团体旅客
2025年01月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Quiet convenient good food
Gloria
2025 年 1 月入住 3 晚
10/10 超赞
Wilbert
与家人出行
2025年01月12日
满意:清洁度、员工和服务、住宿条件和设施
Looks better inside than from
Outside
Wilbert
2025 年 1 月入住 2 晚
6/10 一般
Frank
与家人出行
2025年01月9日
满意:清洁度、员工和服务、服务设施
Old rooms especially for the price. Testraunt below average for dinner (ok for breakfast)
Frank
2025 年 1 月入住 2 晚
10/10 超赞
Thomas
与家人出行
2025年01月8日
满意:清洁度、员工和服务、住宿条件和设施
Unique hotel. Very nice. Good food
The thermal spas were excellent
Friendly staff and nice room
Thomas
2025 年 1 月入住 2 晚
8/10 还可以
Joerg
与家人出行
2025年01月8日
满意:清洁度、员工和服务、住宿条件和设施
Gutes gepflegtes Hotel. Personal ist bemüht, der Service gut aber etwas schwerfällig. Pura Vita - man sollte Zeit mitbringen und sich in Geduld üben :-)
Joerg
2025 年 1 月入住 2 晚
8/10 还可以
Lauren
与配偶出行
2025年01月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The place was great… awesome location close to everything. Resort was so clean even the pools and floors… the food was amazing at the restaraunt and pool bar server was great. Front desk was very helpful
Lauren
2025 年 1 月入住 3 晚
10/10 超赞
roberta
团体旅客
2025年01月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great. Staff was excellent. My only regret is that I never found out that there was an outdoor gym. It was on the map. It would’ve been helpful to get an orientation around the grounds. We were told about the thermal springs and the pool and the restaurant. Had no idea there was an outdoor gym.
roberta
2025 年 1 月入住 4 晚
6/10 一般
Shankar
与家人出行
2025年01月1日
满意:员工和服务,清洁度
The staff in this property were very friendly and very nice. And the restaurant was excellent. as where the thermal pools and the swimming pool.. overall the property is good. However, we found the room to be really small and very dated. And the bathroom to be very ordinary. also for the first time, we had a very strange experience where we were told, and there was a sign inside the bathroom that said this, that we should not put the toilet paper into the toilet but into the dustbin next to the toilet. That was really odd…Apart from that, we had a really nice time at the hotel.
Shankar
2024 年 12 月入住 3 晚
4/10 很差
ALYNA N.,Glenwood
与家人出行
2024年12月29日
不满意:清洁度、员工和服务、住宿条件和设施
The property is too old. The room is too small. Bathroom is old and dirty. Smell. We stayed 4 nights and after 2nd day no one came to cleaning our room or gave us new towels. It's not worth the money. Do not stay here. 2** rated
ALYNA N.
2024 年 12 月入住 3 晚
4/10 很差
Muhammad
与家人出行
2024年12月29日
不满意:清洁度、服务设施、住宿条件和设施
Not clean at all.
Muhammad
2024 年 12 月入住 1 晚
6/10 一般
Sajag,Chesterton
与家人出行
2024年12月28日
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
The Hot Springs were absolutely incredible. Way better than a lot of the other hotels in the area. For that alone, it’s definitely worth it and would recommend. Main reason for the three star over a four star is that there was no hot water, it lasted less than a few minutes for a shower. I have never stayed at a hotel that runs out of hot water in just a few minutes. Luckily it’s Costa Rica so the cold water is not that bad, but nevertheless not super acceptable. Additionally, the room was super dated and the bathroom did not have any ventilation just windows. AC did not get very cold either.
Sajag
2024 年 12 月入住 2 晚
6/10 一般
Lusine
2024年12月28日
Lusine
2024 年 12 月入住 3 晚
10/10 超赞
Darlene
2024年12月25日
Darlene
2024 年 12 月入住 1 晚
10/10 超赞
deanna
与配偶出行
2024年12月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stayed here about 9 years ago and chose to stay again. Our room was the type that has a 'backyard' with our own hot spring (think jacuzzi with a water fall feature, surrounded by plants and flowers, and heated by a volcano). The thermal forest and hot springs near the main pool were also amazing and a nice option between La Fortuna adventures, or when the rain forest is 'doing it's job' (aka raining). The hotel has also added a large covered area with sofas and comfy chairs and tables to allow for protection from the rain, but still to be outside and with views of the trees and plants.
deanna
2024 年 12 月入住 3 晚
8/10 还可以
Jamie
与家人及幼儿出行, 与家人出行
2024年12月23日
满意:清洁度、员工和服务、服务设施
The property grounds were beautifully kept and make for a nice stay. The thermal spa area and pools were great for the family after a long day of hiking the area. The breakfast provided was excellent and the staff was all very helpful and nice. The rooms are very basic and out dated, but when you're in the area, the rooms are not that important. Beds were comfortable and showers were hot. Also a short drive to area hoghlughts and La Fortuna.
Jamie
2024 年 12 月入住 2 晚
8/10 还可以
JAESIK
与家人出行
2024年12月22日
满意:清洁度、服务设施、住宿条件和设施
다 좋은데, 방안에 약간의 냄새와 와이파이 속도가 좀 느리고 한번씩 끊깁니다. 그 외 편의시설은 너무 만족스럽습니다. 직원들도 친절하구요
JAESIK
2024 年 12 月入住 3 晚
10/10 超赞
MATTHEW
2024年12月16日
满意:清洁度、员工和服务、住宿条件和设施
The staff seem to be genuinely kind and caring people, from the front desk to the landscape staff and everyone in between. Can’t say enough about the property. The staff was helpful with scheduling activities, and no fault of theirs that the activity wasn’t as advertised. We rode horseback to the waterfall meaning we rode horses up one side of a mountain and had to walk down to the waterfall and back up, was told it was 400 steps and it was literally 9000, straight down and back up.
MATTHEW
2024 年 12 月入住 2 晚
10/10 超赞
Ravi
2024年12月15日
Ravi
2024 年 11 月入住 1 晚
8/10 还可以
Mausumi
2024年12月13日
满意:清洁度、员工和服务、住宿条件和设施
Property and its garden is excellent. Only problem is fly and insects in the breakfast area.