Stupid staff hotel and very slow. Worst services. Not recommendation at all
Es
2018 年 7 月入住 1 晚
6/10 一般
真实旅客
2017年05月14日
满意:住宿条件和设施,清洁度
不满意:员工和服务
Disappointed during the check in
We have been spend more than 30mins for my relative check in which the check in personnel not allow my relative to check in during their stay even the guest name & IC number are correct as they keep mentioned our booking number incorrect with their number was given by hotels.com . Eventually, is the hotel check in personnel not familiar with the policy / procedures with hotels.com.
真实旅客
8/10 还可以
真实旅客
2017年04月20日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
some suggest
comfortable but the price high a bit, as my experience in the single room only around 60 to 80, if can adjust the price will be better.
真实旅客
2/10 糟糕
dayang hasliza,malaysia
2016年08月28日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
my online booking via expedia was not honored
I was not allowed to check in and was told the room that i booked was taken. According to the staff he cannot entertain online booking as the hotel's internet was down. I even offered to take a larger room with additional payment but was not accepted. The staff insisted that i booked another larger room and pay in full, eventhough my credit card was already charged for the online booking. After about 1 hour of attempts to negotiating on my part, l checked in into a neighboring hotel which is a lot nicer and have polite staffs too. My call to expedia was also put on hold and was passed to hotel.com, and expedia (not malaysian) without any solution. Total time of my call was more than 28 minutes! This would be my last time using your service and also 1 hotel.
dayang hasliza
4/10 很差
Tan
2016年07月3日
不满意:清洁度、员工和服务、住宿条件和设施
Tan
2/10 糟糕
真实旅客
2016年06月8日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
terrible
room sound proofing is terrible. All rooms are smoking room, so expect full blown of cigarette smell even coming from outside of the room (poor insulation). Most of door latch is broken ( i changed 3 rooms to get a room with proper latch). Bed sheets, pillow, towel and blanket are dirty and unhygienic. I do not even dare to use the towel.