The reception staff were helpful especially with the parking situation, however it would be remiss of me to not highlight the state of the hotel in terms of facilties. All a little tired and broken, however for the price what would you expect. The photos no longer match as these were evidentally taken a long time ago and the condition has deteriorated. I didn't use the spa facilities so I cannot comment on those. But for the value, location, free parking and free breakfast you really cannot complain and this is exactly why I booked it, it's a pity that its becoming a little run down as it has so many bonuses to offer.