Our bathroom (in the room) was not clean, with someone's hair, etc. Futons are not very comfortable. Strong smell of smoke in the lobby (not in the room). No wi-fi in the room. Also, breakfast is beautifully served but not tasty (many sour and marinated dishes, but too few fresh foods, egg or meat-based products). If you come to breakfast at 8 am (not 7 am), the buffet is often empty and they do not add food to it, so you have fewer options. The staff is friendly. The location is in the new part of Kiso town, so it is an urban hotel. We could hear cars on the street from our room at night, though not too many. But the old town is nearby by foot, and it is convinient to access other sightseeing from Kiso by car. Onsen has two baths, one inside and one outside. The inside one has a strong smell of must, mold and mildew. The outside bath was way too hot on one of the evenings (noone could get in), but next day the temperature was normal and we could use it.