The hotel looks closed, possibly for a refit, though high season seems an odd time to do this. A small sign on the door informs guests that check-in is via the next-door hotel, which proved straightforward and friendly. The room itself was fine, clean and attractive and obviously quite recently refurbed/redecorated. Kettle, teas, coffee and biscuits were provided - though no milk. A ground-floor room, it was designed to be fully accessible, with appropriate clearance and an ensuite wet room with fittings adapted for wheelchair users. Access to the room was via a 20m lane off the main road, which looked a bit shabby but was convenient and proved surprisingly quiet. Unfortunately the decorative scheme chosen for the wet room was stained-concrete-effect. It looks terrible - hard to imagine why it was chosen. The effect was worsened by rusting on some of the fittings. But the shower was good, everything worked fine and nice toiletries were provided. Quite pricey for what it is but I know that Kirkwall is very busy in high season.