Checked in went smooth, when I returned to the room around 11pm, found the TV didn't work. Contacted front desk and they advised maintenance would address the following day. Next morning, checked in with front desk in person surrounding issue and advised maintenance would address or we would could move rooms. Returned later that evening, TV still didn't work and room hadn't been made up. Inquired at front desk and was told a message had been left and they didn't know why it hadn't been addressed or why room hadn't been cleaned but manager would be notified. Third morning, checked in again with front desk and was told maintenance would address for sure. Returned that evening and found room hadn't been made up again and TV still didn't work. Checked with front desk and was told maintenance didn't show. Asked for different room and was moved for our final evening stay.
Front desk staff was pleasant but completely unacceptable experience. Recommend staying elsewhere.
Brian
2025 年 2 月入住 3 晚
10/10 超赞
austin
2025 年 2 月 26 日
austin
2025 年 2 月入住 1 晚
6/10 一般
Dawn
与家人及幼儿出行, 与家人出行, 团体旅客
2025 年 2 月 15 日
满意:服务设施,员工和服务
The bathroom specifically the showers need major renovations. Tub did not drain. Handles were loose and almost fell off. My uncles room was the same. No point in asking for a different room. Everything else was nice
Dawn
2025 年 2 月入住 1 晚
10/10 超赞
Israel,Poza Rica De Hidalgo
2024 年 12 月 25 日
满意:清洁度
Israel
2024 年 12 月入住 1 晚
10/10 超赞
Janet
与家人出行
2024 年 12 月 23 日
满意:服务设施,清洁度
Friendly check-in
Janet
2024 年 12 月入住 1 晚
8/10 还可以
Dana
与家人出行
2024 年 12 月 21 日
满意:清洁度、员工和服务、住宿条件和设施
Nice property with lots of remodel. Shower/tub area needs remodeling. Staff very friendly and always available.
Dana
2024 年 12 月入住 1 晚
10/10 超赞
Cynthia
与家人出行
2024 年 12 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Comfortable
Cynthia
2024 年 11 月入住 2 晚
4/10 很差
Lupe
与家人出行
2024 年 12 月 15 日
满意:住宿条件和设施,清洁度
不满意:客房舒适度
Lupe
2024 年 12 月入住 3 晚
2/10 糟糕
真实旅客
与家人出行
2024 年 12 月 14 日
不满意:员工和服务
The hotel canceled our reservations and they were sold out for the night!! Terrible customer service on both the establishment side and hotels.com customer service. After an hour on the phone they refused to credit the visit and then the hotels.com representative finally said she would credit…..but I never received an email confirmation!!
真实旅客
2024 年 12 月入住 1 晚
10/10 超赞
Gustavo
与家人出行
2024 年 12 月 8 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The front desk clerk very friendly and helpful, the maids has very clean the rooms.
Highly recommended.