As return guests, we happily came back to Hotel Kinsley, however this time will be the last.
I left my expensive electric toothbrush behind in the room, and notified the hotel within 24h of checking out. They insisted that housekeeping did not find the item, which I left on the bathroom vanity in plain sight.
The hotel front desk and management have been dismissive of my lost item, and have not reached out to me in an attempt to explain or rectify the situation. I no longer trust the housekeeping at this hotel and will not return.
As a boutique hotel with a reputation to uphold, I would expect Hotel Kinsley to take matters like these more seriously.