Good experience:
The staff are very nice and talkative. We feel safe and comfortable.
We were assigned to a room upstairs, and they helped us to pick up the luggage, and care us about the cold weather.
Although you need around 10 min walk from JR Karuizawa station, they may offer you a ride if they are free.
Improvement area:
Our room got inadequate power socket. Although you may ask for borrow power supply, it would be even better if they can actively offer the power supply for customers with this issue.
Chun Ho
2023 年 10 月入住 3 晚
10/10 超赞
真实旅客
2023年11月3日
满意:员工和服务、住宿条件和设施、客房舒适度
Location and cost are reasonable
Good choice if solely considering cost and location. I walk there within 12-15 minutes from train station.
The staff are super nice. We had dinner in their restaurant, where the staff provided great service to us. They offered us a ride to the station at the time we check out.
I am very happy to live here, the boss and staff are very enthusiastic, 2/9 at night under the language barrier, the woman staff is willing to help until 22:30, thank you very much, if the next come back, will live here again.
Lei Kuo
2018 年 2 月入住 2 晚
8/10 还可以
真实旅客
2017年12月13日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel nice staff
Nice location
Good price
Enjoyable experience
真实旅客
2017 年 12 月入住 1 晚
6/10 一般
Kapo,HK
2017年12月2日
The location is easy to find but the staff are not kind enough. They cannot speak good english so there was a communication problem. And the heater didn't work out in late night and it was so cold that we couldn't have a good sleep.
Good location, just five minutes walking distance to JR station. Hostel is surrounded by trees, birds would wake u up in the morning, wonderful experience. Staff is nice and helpful, they will give good suggestions on restaurant and places to go.