We checked in and we're given a room code. We entered "our" room with the code, but someone else was staying there because all of their stiff was around, though they were out. We went to get another room, but they didn't notify the person in the room we entered our change their code. We could have gone into their room whenever we wanted. We tried to get a new room and we're told they were booked solid. They told us we'd had a miscommunication, like it was our fault they tried to put us in a room to sleep with strangers. They found us another room that must not be used because it reeked of mold and everything was wet. I sat down on the bed and it wet my pants through to my underwear. We asked for another room and they finally found one, but the entire time they acted like we were the jerks. The ocean view was awesome, but it's really hard to feel safe when i know they're giving out room codes willy nilly and anytime could just walk into our room. We spent the next 3 days with me reminding the kids to make sure the deadbolt was locked at all times, but they didn't have a chain or anything for the door. I can't say I've ever had an experience like this in many years or travel.