Existen áreas de oportunidad, entre ellas que las albercas no estén climatizadas
Hay áreas que se ven descuidadas por falta de mantenimiento, sin pintura, azulejos quebrados, elevador viejo.
No creo que sea un hotel de diamantes
Alonso
2024 年 11 月入住 4 晚
6/10 一般
Elmer,Simi Valley
与配偶出行
2024年11月14日
Hotel promedio , no vale la pena pagar las habitaciones más caras sino vas a poder tener todos los privilegios en el hotel
Comida regular , atención muy buena , las instalaciones son regulares , el área de playa si es muy bonita
Elmer
2024 年 11 月入住 3 晚
10/10 超赞
mary
与配偶出行
2024年11月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was our 2nd time at Unico and we can't wait to return again . The food is more upscale compared to other resorts. Service is above average . Daisy and Diana went out of their way to accommodate us for anything we needed . We knew alot of the people from last year so it must be a good place to work . BtW the hour drive from the airport is worth it.
mary
2024 年 11 月入住 4 晚
10/10 超赞
Kierra
2024年11月9日
Kierra
2024 年 10 月入住 2 晚
10/10 超赞
Rohan
2024年11月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Rohan
2024 年 10 月入住 4 晚
10/10 超赞
Nicole
与配偶出行
2024年10月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This met all of our expectations and even exceeded some. We are foodies and needed a quick getaway we didn’t have to put much thought into. This was perfect! Nice rooms, great staff, food was awesome (minus the 2087 steakhouse). We never visit a place twice but would go back here for sure.
Nicole
2024 年 10 月入住 4 晚
10/10 超赞
Colm
2024年10月29日
满意:清洁度、员工和服务、住宿条件和设施
Staff was very polite and helpful with everything
Colm
2024 年 10 月入住 3 晚
8/10 还可以
Jessica
2024年10月27日
满意:清洁度、员工和服务、住宿条件和设施
Jessica
2024 年 8 月入住 4 晚
10/10 超赞
JUAN CARLOS
与配偶出行
2024年10月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great Hotel with Wonderful Staff
JUAN CARLOS
2024 年 10 月入住 7 晚
2/10 糟糕
Azhdar Allasvandi
2024年10月26日
不满意:员工和服务
Azhdar Allasvandi
2024 年 10 月入住 5 晚
4/10 很差
Jose
与配偶出行
2024年10月14日
满意:服务设施,员工和服务
不满意:住宿条件和设施,清洁度
Hotel viejo y muchas áreas descuidadas y en mantenimiento, poco mantenimiento y luz de noche
Jose
2024 年 10 月入住 4 晚
10/10 超赞
Hassam
与配偶出行, 团体旅客
2024年10月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is my second time staying there. Riviera Maya is one of the best resorts in hospitality and service. Our personal concierge, Alejandro was the best.
Hassam
2024 年 10 月入住 6 晚
6/10 一般
Michael,Homestead
与配偶出行
2024年10月12日
满意:员工和服务,清洁度
The property lack of maintenance is unfortunately really bad. The walls in the entire hotel need paint. Broken tiles in all hallways. The gym is clean but there are machines that have been broken for a long time like the stairs master for example. The spa had almost everything broken and deteriorated for men. Not Steam Room, No Could plunge working and the jacuzzi looks like it was never clean and tiles are coming off from underneath. Dinning is extremely limited in options. Definitely not what we expected for a 5 Star rated hotel. I am comparing it to the Atelier which is almost the same price and it is like day and night. I would never go back to this facility.
Michael
2024 年 10 月入住 6 晚
10/10 超赞
Ivan M
与配偶出行
2024年10月11日
The Único Hotel property and amenities are really nice. The lobby, gym and rooms are super clean and comfortable.
Ivan M
2024 年 10 月入住 4 晚
10/10 超赞
Sartaj Singh
2024年10月10日
满意:清洁度、员工和服务、住宿条件和设施
It was an awesome resort.
Sartaj Singh
2024 年 10 月入住 3 晚
10/10 超赞
Warren
与配偶出行, 团体旅客
2024年10月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff did whatever they could to make our stay at Unico very comfortable and pleasant. Hector helped to get our room upgraded due to a mishap with management placing us in the wrong room. He helped to organize reservations at the hotel restaurants and taxi transfers. He kept us well informed of all hotel amenities and activities.
The Caribbean ocean is clear and warm with small waves, this is where we spent most of our days. The hotel is over an hour away from the Cancun airport and set in a Jungle environment. You won't need to leave the hotel for anything.
Warren
2024 年 9 月入住 3 晚
10/10 超赞
Gerardo
与配偶出行
2024年10月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Es extraordinario todo de excelencia servicio alimentos instalaciones de los mejores lugares que hemos estado
Gerardo
2024 年 10 月入住 3 晚
10/10 超赞
Astrid
2024年10月4日
满意:清洁度、员工和服务、住宿条件和设施
Astrid
2024 年 9 月入住 5 晚
10/10 超赞
kenyon
2024年09月28日
kenyon
2024 年 9 月入住 3 晚
8/10 还可以
Justin
与配偶出行
2024年09月27日
满意:服务设施,员工和服务
Raul was great taking care of any needs we had and also stopped us after my wife left her wallet to come back and get it. Staff was excellent all around.
Justin
2024 年 9 月入住 6 晚
10/10 超赞
PAENGJIK
2024年09月19日
满意:清洁度、员工和服务、住宿条件和设施
PAENGJIK
2024 年 9 月入住 4 晚
10/10 超赞
Guillermo,Denton
与配偶出行
2024年09月15日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The greeting was on point as we started our check in process... Inmediately Eduardo; our concierge explained everything to us and helped make the most out of our stay. The Resort and staff were excelent, we enjoyed our stay very much. The VIP perks are very confusing to use and misleading, besides that I would definitely visit again for the Resort it self.