Overall,it was a terrible experience. We stayed there for just one night this time. When arriving with my friends at the hotel, a girl asked us to sit down at the lobby and wait for checking in. So we did. My understanding was that she would bring all the paper forms to us for filling in. Then she came and asked me to go to the counter, which is about 30 meters away from where we sit. It's fine and I went to the counter. The man at the counter asked me some questions and told me to go back to where we sit and wait. So I did. 5 minutes later, she came back again, and asked me to go to the counter, again. The repeated a couple times more. Later that day, we went to a bird-watching tour. At end of the tour, the naturalist who guided us, told us that they'd like to provide us with a free coffee or tea. How sweet. We were so tired and thirsty, and a cup of tea would mean so much for us. So we sit down and told the waiter that we'd like to have some tea. 30 minutes passed, our tea was not made yet. When asked, the waiter said "I have asked someone to make the tea." Hello, you are the waiter, and you are surposed to make the tea for us, isn't that right? One last thing. We were told that the dinner started at 19:30. I've been traveling over the world and this is my first time to experience a resort hotel that does not provide guests with dinner until 19:30. Why on earth is that??? I saw many guests just waited at the lobby since 18:00.