Customer service was rude. Forced to ask for ID and couldn't find the name of the reservation. Parking was far away on the main road and there was a charge for parking and service. Customer service could not find the name of my reservation. Told me to cancel and make a new reservation at the front desk. When I gave him my order number he still couldn't find it. And let other customers cut in front of me. I tried to get the manager to take care of it but the manager was off duty. There is no manager on Saturdays and Sundays, so you have to wait until Monday to file a complaint. Even if there is a smell of urine in the room, they will not change the room, even if the room is not cleaned, they will not take care of it. The deposit has not been refunded for 3 days.
Parking spaces were to so tiny and they were full. The setting was more like a motel, not a hotel.
Sonia
2024 年 11 月入住 1 晚
10/10 超赞
Lynn,Napa
2024年11月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is a great refresh of an old hotel. So it’s old but refine very well. Rooms are serene, mood lighting is perfect, good outlets. Bed and pillows are Devine! Partial ocean view was a great room category.
Staff was the best!
Lynn
2024 年 11 月入住 3 晚
10/10 超赞
Cameron
与家人出行, 商务旅客
2024年11月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was very polite and the room nice clean and comfortable
Cameron
2024 年 11 月入住 2 晚
6/10 一般
Nick
2024年11月22日
不满意:清洁度、员工和服务、住宿条件和设施
Nick
2024 年 11 月入住 2 晚
10/10 超赞
Manuel
与配偶出行
2024年11月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I like the friendly staff and overall cleanliness. The location is also great as it is close to the beach, restaurants and other points of interest.