Customer service was rude. Forced to ask for ID and couldn't find the name of the reservation. Parking was far away on the main road and there was a charge for parking and service. Customer service could not find the name of my reservation. Told me to cancel and make a new reservation at the front desk. When I gave him my order number he still couldn't find it. And let other customers cut in front of me. I tried to get the manager to take care of it but the manager was off duty. There is no manager on Saturdays and Sundays, so you have to wait until Monday to file a complaint. Even if there is a smell of urine in the room, they will not change the room, even if the room is not cleaned, they will not take care of it. The deposit has not been refunded for 3 days.
Customer service was a five star, friendly and understanding. Overall it’s a great place to stay.
Shirley
2025 年 4 月入住 1 晚
2/10 糟糕
Dipti
2025 年 4 月 11 日
不满意:员工和服务,清洁度
Dipti
2025 年 4 月入住 2 晚
6/10 一般
Brian
2025 年 4 月 9 日
Brian
2025 年 4 月入住 1 晚
8/10 还可以
Jocelyn
与家人出行
2025 年 4 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is okay. Does not have a microwave. It’s located in a strategic area. Near the beach, shopping, food, local shops. Definitely a good place to stay in kona.
Jocelyn
2025 年 4 月入住 1 晚
6/10 一般
lexy
与配偶出行
2025 年 4 月 8 日
满意:清洁度
Our experience at pacific 19 was average. The partial ocean view was ok, staff was ok, I paid extra for the mai Thai upgrade and didn’t receive it, so I’m hoping I wasn’t charged twice for using the ingredients at the mini bar. That aspect was nice. Room was nice but a bit small, bathroom super cramped. Wish the balcony was private as there was someone smoking nearby and while having the doors open it was a lot of smoke.
lexy
2025 年 4 月入住 5 晚
6/10 一般
Mitsuko
与家人出行
2025 年 4 月 8 日
满意:清洁度
不满意:员工和服务
This place would have been 5 stars if the pool was heated and the front desk clerks weren’t too busy talking to each other.
Mitsuko
2025 年 4 月入住 1 晚
8/10 还可以
David,Kailua Kona
与配偶出行
2025 年 4 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Older girl that has been upgraded. Front desk was helpful and location is very convenient
David
2025 年 4 月入住 3 晚
10/10 超赞
mary
与家人出行
2025 年 4 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I need a recept.
mary
2025 年 4 月入住 1 晚
4/10 很差
Kevin
与配偶出行
2025 年 4 月 3 日
满意:员工和服务,清洁度
不满意:服务设施
They don't have enough parking, so you have to pay $35 for parking and they refund you $10. If I knew they didn't have enough parking, I would have stayed elsewhere. Seems deceptive.