2/10 糟糕
Kim
2025年01月19日
满意:清洁度
不满意:住宿条件和设施,员工和服务
I explicitly booked this hotel because it was in the Cape Town CBD and, most importantly, the listing showed it had a swimming pool. It did not. The listing changed to remove all references to a pool within minutes of my complaint. I cancelled my booking on the spot on the promised of a full refund. Two weeks later, after many emails, providing all the information they asked for and having countered every excuse they could come up with, I have not received my refund and they are now ghosting me, leaving me with no option but to go through my credit card provider to get my money back. They are lovely to your face but complete fraudsters once you're no longer present. Absolutely shocking. Avoid.
Kim
2025 年 1 月入住 2 晚