Well after a 5 hour drive I got to the hotel where I stay often (once a week every month). The girl gives me a room and as I enter the room it smelled like a wet dog had slept on the bed.
I go back down and ask to change room. She gives me another room.
This one smelled like tomato sauce... However it's a busy night so I'll sleep tonight with a sent of marinara sauce jijijij
The last two times I noticed that the cleaning ladies were sliding (lost their sense of smell for sure)...and are not being supervised as it's pretty basic to smell the bedding when you do the beds. No?
So i need a bottle of water and I see a rack of bottles in plastic bags "to give to guests". I ask for one to the same girl which was on her laptop doing home work, and as I visibly bothered her she said: sorry but they are for the silver clients... Well 4 x a month should put me in the tin or gold client category? Not sure I'll be back as I used to like this place :-(
eric
2025 年 1 月入住 1 晚
2/10 糟糕
Torey
与家人及幼儿出行, 商务旅客
2025年01月20日
不满意:员工和服务
Very Accommodating staff at the Jacksonville Tru Hotel on Airport rd.
When I first got to the hotel, I missed the playoff football I was planning to watch while taking a break off the road. the TV in my room was not working, it only read a source error, I called the front desk and ask for someone to fix it, I had to wait 60 minutes for the maintenance guy to come fix it. Also At check-in the young lady at the front desk had an obvious attitude, she was very snappy and rude. There was hair on the floor in the room beside the window and AC unit. And when I called and asked for a late check out the next day because my flight was delayed that evening I was told I couldn't stay beyond 11 AM which most hotels have 12 PM checkouts plus a one hour late checkout window. I would not recommend this hotel the Aloft Brand with Marriott is way better than these bad customers service Hilton hotels.
Torey
2025 年 1 月入住 1 晚
10/10 超赞
terry,Ponte Vedra Beach
与家人出行
2025年01月17日
Very clean,
terry
2024 年 12 月入住 1 晚
10/10 超赞
Gregory
与配偶出行
2025年01月15日
满意:清洁度、员工和服务、住宿条件和设施
Reasonably priced, simple check in and check out. Quick and easy.
Only odd thing was we asked if we could have the Hilton Honors water bottle packs and they did give us one, but told us that our level in the HH program was not high enough for this perk. First I have heard of that in my many, many stays with Hilton. No big deal, just odd.
Gregory
2025 年 1 月入住 1 晚
10/10 超赞
Tashirra
2025年01月13日
满意:清洁度、员工和服务、住宿条件和设施
Very personable, clean, efficient and quiet.
Tashirra
2025 年 1 月入住 2 晚
10/10 超赞
Stacy
与配偶出行
2025年01月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel, well maintained and clean
Stacy
2025 年 1 月入住 1 晚
8/10 还可以
Mark
2025年01月13日
Mark
2025 年 1 月入住 1 晚
10/10 超赞
Thomas,Marshall
与配偶出行
2025年01月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
If you need to stay near the airport, this hotel is new, clean, and safe. The surrounding area is sketchy.
Thomas
2024 年 9 月入住 1 晚
8/10 还可以
Melissa
与家人出行
2025年01月8日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The breakfast buffet was good. I really liked the little omelets with the ham peppers and onions. Destiny was very nice to my grandma who is 83. The shampoo and conditioner product was not great. I brought my own body soap. Parking is limited.
Melissa
2025 年 1 月入住 7 晚
8/10 还可以
Nicholas
2025年01月7日
满意:清洁度、员工和服务、住宿条件和设施
Nicholas
2025 年 1 月入住 1 晚
10/10 超赞
eric
2025年01月5日
eric
2024 年 12 月入住 1 晚
10/10 超赞
MARGO
与家人出行
2025年01月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
New hotel. The check in was easy and the desk clerk was BEYOND helpful. So cheerful and appeared to really enjoy her job and interacting with the public. She gave me clear instructions on where to park, allowed over night parking for my short trip and arranged for an airport shuttle. The room was small but met my needs sufficiently. The bed was super comfortable, no complaints Fully satisfied .
MARGO
2025 年 1 月入住 1 晚
10/10 超赞
APRIL
与家人及幼儿出行, 与家人出行
2025年01月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean, hospitality was perfect, and lots to do in the hotel.
APRIL
2024 年 12 月入住 1 晚
8/10 还可以
John
2024年12月30日
John
2024 年 12 月入住 1 晚
2/10 糟糕
Mario
2024年12月29日
Mario
2024 年 12 月入住 1 晚
10/10 超赞
Darlene
与家人出行
2024年12月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
When we arrived at the airport, we got our bags and called of a shuttle. it was after midnight and there were 3 of us going to Tru. Every other hotel shuttle came but ours for an hour. We called another time after waiting 30 minutes. One of the other shuttle drivers took pity on us and gave us a ride to our hotel. The person at the front desk was very apologetic about the whole thing.
Darlene
2024 年 12 月入住 1 晚
10/10 超赞
Danying
与配偶出行
2024年12月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Room is very spacious and clean. Facilities are in good condition. Staffs are very nice!
Danying
2024 年 12 月入住 1 晚
10/10 超赞
Ronald
2024年12月25日
Ronald
2024 年 12 月入住 1 晚
10/10 超赞
LaTanya
2024年12月23日
LaTanya
2024 年 8 月入住 1 晚
6/10 一般
Michael
2024年12月23日
满意:清洁度、员工和服务、住宿条件和设施
Michael
2024 年 12 月入住 1 晚
6/10 一般
Josephine
2024年12月21日
Josephine
2024 年 11 月入住 3 晚
10/10 超赞
Jessica
2024年12月20日
Jessica
2024 年 11 月入住 1 晚
10/10 超赞
Sheri
与家人出行
2024年12月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was nice how they personalized your stay by welcoming you on the TV. Exceeded our expectations. Would stay here again.
Sheri
2024 年 12 月入住 1 晚
10/10 超赞
Joseph
与配偶出行
2024年12月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean, wonderful staff, great breakfast bar. 5 stars - no doubt.