Let me share my absolute worst nightmare at this Extended Care Hotel in Jackson, Mississippi. I got locked-out of my room for four hours in freezing weather with absolutely no way to get inside.
On 15th November 2024, at 6 am in the morning, I left my room to get something from my car. I returned to my room, and could not get inside.
I went to the office which was closed with sign saying "Open only from 10 am to 9pm". There was a number, 980 321 0907 posted outside to call after hours. I called the number and was directed to a mailbox which was full. There was phone box outside the office to call for emergency but there no phone there (photo attached).
There were no security, maintenance or housekeeping staff who could let me in. Things were so bad I had to relieve myself in the parking lot because I had absolutely no other option!
At 10 am before the office opened a house keeping staff arrived and he let me and two other guests enter our rooms. I picked up my stuff and left the hotel immediately. I have never had a worse experience at a hotel ever.
My sincere advice is do not stay in at this hotel. Staying here could endanger you and your loved ones. Thankfully I did not have a baby in the room.
The Extended stay head office should take notice of this incident because next time it could end up in a disaster.
Thank you.