I was not upgraded and was put into a room where the air did not work right. |I barely slept all night after paying a top amount for the room. The next day I told them about this and they showed me a lower room that was small in the bedroom area . I went online to find what was available and found a room above the one I had. I saw that room and even though it was not at the same level it was larger and the air worked. They told me it would be 25 dollars more and then charged me 45 dollars more. I had a dog that they charged unlike what it said on the webiste not one fee but a fee every night which I have never paid. This place will nickel and dime you for everything. I never recevied links in email for breakfast in room which was included and had to call several times to get it delivered on my second day. The elevators and very slow so allow yourself extra time. They only tell you what you want to hear . I wasted a lot of time in room change then had to haggle for them to give me a break which they said they would and then they go and charge me the same as the online rate. All I can say is do not stay on anyfloor below 4 as well. You will have alleys and gragages to look at. They do not follow any of the upgrades if you are a gold expedia member and will tell you the day before you can have a late check out then the next day will not do it. It was very warm and they did nothing for the problem I had.
brian
於 2025 年 2 月住了 2 晚
10/10 優異
RENATO (NOVA LIMA)
2025年2月10日
RENATO
於 2025 年 2 月住了 1 晚
10/10 優異
Luciane
家人同遊, 親子同遊
2025年1月31日
Tudo muito bom
Luciane
於 2025 年 1 月住了 4 晚
10/10 優異
Clelya
家人同遊
2024年12月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Clelya
於 2024 年 12 月住了 2 晚
8/10 不錯
Gustavo
2024年12月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Gustavo
於 2024 年 12 月住了 2 晚
10/10 優異
Ariel Ricardo
2024年12月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ariel Ricardo
於 2024 年 10 月住了 2 晚
10/10 優異
Paulo Cesar
2024年12月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Paulo Cesar
於 2024 年 12 月住了 1 晚
10/10 優異
Gustavo
家人同遊
2024年12月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Gustavo
於 2024 年 12 月住了 6 晚
10/10 優異
Sandra
2024年12月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Sandra
於 2024 年 11 月住了 4 晚
10/10 優異
Everton
2024年12月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ótima
Ótima. Tudo muito limpo e confortável. Funcionários educados. Café da janta muito bom.
Everton
於 2024 年 10 月住了 1 晚
10/10 優異
Oskar
家人同遊
2024年12月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel staff was great. Management and front desk made us feel welcome. They were ready to help. Expedia made a mistake by selling us a room that was not available. The hotel made it seem like it's not a problem and we got an upgrade and they made it easy and stress free.
Oskar
於 2024 年 12 月住了 1 晚
10/10 優異
Oskar
家人同遊
2024年12月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel Staff was amazing. Hotel Manager and Front desk always ready to help and make the stay feel great. We got a room upgrade due to Expedia selling something that was not available. They made it less stressful at the hotel and made us feel welcome no matter what.
Oskar
於 2024 年 12 月住了 1 晚
10/10 優異
Juliano
2024年12月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Tudo incrível, maravilhoso.
Juliano
於 2024 年 12 月住了 1 晚
10/10 優異
VALDEMIR
2024年12月16日
VALDEMIR
於 2024 年 12 月住了 1 晚
10/10 優異
Henrique
2024年12月15日
Henrique
於 2024 年 12 月住了 1 晚
10/10 優異
Adryan
2024年12月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Adryan
於 2024 年 12 月住了 2 晚
10/10 優異
MAURO
多人同遊
2024年12月4日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
MAURO
於 2024 年 11 月住了 2 晚
10/10 優異
DUVISNEL
2024年12月3日
DUVISNEL
於 2024 年 9 月住了 3 晚
8/10 不錯
真實旅客
2024年12月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2024 年 11 月住了 2 晚
10/10 優異
Yuri
2024年12月1日
Yuri
於 2024 年 11 月住了 1 晚
8/10 不錯
Jose Casturino
2024年11月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Jose Casturino
於 2024 年 11 月住了 3 晚
10/10 優異
Alexandre
家人同遊
2024年11月29日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excelente hotel
Atendimento impecável. Ótima localização e piscina aquecida.
Alexandre
於 2024 年 11 月住了 5 晚
10/10 優異
EDSON TAKATSUGU
2024年11月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Bem localizado, acomodações boas, funcionários atenciosos e educados, o ar do meu quarto fazia barulho.