2/10 糟糕
SYLVIE
2024年09月29日
不满意:员工和服务
I booked this hotel by mistake , thinking it was in Santorini. When I noticed it wasn’t, I advised the hotel was in another island and I would not be able to make it. I booked it non refundable , because I had no thought it was wrong and I would need to cancel. Even with emails, messages and phone calls, the owner did not accept refunding the room or part of . They stayed weeks with no answer so that at the end no compassion whatsover…makes me wonder maybe if I was there, experience would have been as bad since they dont care about customers.
SYLVIE
2024 年 9 月入住 4 晚