“Great location, clean and comfortable room, but only after booking room did I find out that the hotel is not staffed and I would have to call to get an entry code, which required borrowing a bartender's phone to make the call, since I didn't have phone service in Scotland. All this happened very late in the day on a Sunday, where a missed call could have meant nowhere to stay in a small town. They need to change the procedure or give fair warning through Expedia before booking.”