Check-in time is 3:00 right? My husband and I tried to chk in at 3:40, the registration person had a rude & care-less attitude telling me there were no rooms ready right now, would it be easier for me to come back later? My reply was NO, so I walked to car to let my husband know what had just happened. He went in got the same rude person and she told him the same thing, no room was available, but the Check-in person standing next to her over heard the conversation and pointed out that there is a room available, a king bed that we requested! My husband requested from her to speak with her manager's manager about her rude and unfriendly attitude and her whole demeanor changed. After getting into our room, I was washing my hands and the sink was filling up with water from extremely slow drainage. We had a hard time closing the bathroom door, it was hard and loud trying to close it each time. The breakfast was cold and tasteless - AWFUL! A hotel at this level has to do better and we deserve better.