This was a great little find close to Gatwick airport and perfect for our early morning flights. I have marked it down though for a couple of reasons. Firstly if you arrive in the dark the walk from the carpark is poorly lit and as the ground is uneven it’s easy to trip… which I did.
Secondly the rooms are pretty good for the money apart from the beds which were bad! Good quality, soft bedding and pillows but the mattress needs to be replaced. There was a huge dip (twin room) and you could feel the spring coils digging into you all night and even once you were up you cousin still feel exactly where they were in your skin. Hence why I’ve scored down. Shame as otherwise it would have been full marks.
SUSANNAH
2024 年 10 月入住 1 晚
8/10 还可以
Edmund
团体旅客
2024年10月10日
满意:清洁度、员工和服务、服务设施
Very old and elegant, lovely place to stay
Edmund
2024 年 10 月入住 1 晚
8/10 还可以
Natasha
与配偶出行
2024年10月6日
满意:清洁度、员工和服务、住宿条件和设施
Stayed here to attend a party at the venue. Room was lovely, chandeliers everywhere including in our room! Amazing shower! Only thing that could have been improved was the wait to check in.
Natasha
2024 年 10 月入住 1 晚
10/10 超赞
Jorge
与家人出行
2024年10月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Close to the London Gatwick airport.
Jorge
2024 年 9 月入住 1 晚
6/10 一般
Thomas
2024年09月30日
满意:员工和服务,清洁度
Thomas
2024 年 9 月入住 2 晚
10/10 超赞
Ryan
与配偶出行, 商务旅客
2024年09月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent service
Ryan
2024 年 9 月入住 1 晚
4/10 很差
Chris
与家人出行
2024年09月2日
不满意:住宿条件和设施,清洁度
Property is conveniently located close to Gatwick Airport in a very nice building. The food in the restaurant was fairly good.
The hotel is poorly run with staff who did not seem interested. If I had paid half the amount I was charged this would have been more appropriate.
Chris
2024 年 8 月入住 1 晚
6/10 一般
Nick
2024年09月2日
满意:员工和服务,清洁度
Nick
2024 年 8 月入住 1 晚
6/10 一般
Linda
2024年08月28日
Place too out of reach
Linda
2024 年 8 月入住 2 晚
2/10 糟糕
Kathryn
2024年07月25日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Kathryn
2024 年 7 月入住 1 晚
8/10 还可以
Lee
2024年07月18日
Lee
2024 年 7 月入住 1 晚
10/10 超赞
Terence
与家人出行
2024年07月14日
满意:清洁度、员工和服务、住宿条件和设施
A delightful country stay with easy access to the airport. Excellent food and pleasant staff
Terence
2024 年 7 月入住 1 晚
2/10 糟糕
Natalie
2024年07月13日
不满意:员工和服务、服务设施、住宿条件和设施
I am still awaiting a refund for the agreed upon rate. I had to go to hospital during my stay and also had an emergency with my son at sleepaway camp. The phone in my room did not work (at all), plus their wifi was down and I had no cell reception. Not a great time for multiple emergencies. Check in was also over an hour later and the room they chose for me was directly over a school prom with music blaring until 11:00pm. I mean, directly over dead center on one floor above it.
Staff was completely ambivalent to any guest issues. The chaperone at the prom approached them looking for a wheelchair (one of the children got hurt) and the seemed completely uninterested. Their answer was simply “no”.
I had to check out to stay at a hotel closer to an A&E so I could leave my son alone in the hotel after I picked him up (obviously so I would have some way to get ahold of him) so a refund was to be granted as agreed upon by the Expedia agent and the hotel administrators. I still have not gotten the refund.
On top of that, I had to write my credit card number down on a piece of paper to make sure the refund would go through and they just left it on the front desk (and clearly didn’t completely the transaction.
There was no grace or apologies for late check in, for not having a working phone or for anything else.
Natalie
2024 年 7 月入住 3 晚
10/10 超赞
Lauren
2024年07月1日
Lauren
2024 年 6 月入住 1 晚
10/10 超赞
Ken
与家人出行
2024年06月30日
A great place for a quick stay in between planes or for a staycation
Ken
2024 年 6 月入住 2 晚
6/10 一般
Dawn
2024年06月29日
满意:住宿条件和设施,员工和服务
One night stay average
We have stsyed 3 times in a year , this time we found the room very small , not too much of a problem for one night but TV is set on acwsll that you cant wstch from the bed and only one chair . Bathroom had one large towel for two people. Prices have increased somewhat since Dec £10.50 200ml bottle of presseco £24 gor a bottle of red , main courses £17,£18 it all adds up .
A tad over priced may look elsewhere next holiday
Dawn
2024 年 6 月入住 1 晚
8/10 还可以
Candace
2024年06月29日
满意:服务设施,员工和服务
不满意:清洁度
The property was beautiful and the staff hospitality was fantastic! My room however was very dusty and caused me to continuous sneeze and sniffle. The lady at the front desk swiped down my room and provided a fan which helped. Unfortunately, there weren’t any other rooms available to move to.
Candace
2024 年 6 月入住 1 晚
10/10 超赞
Max
2024年06月22日
Max
2024 年 6 月入住 1 晚
10/10 超赞
claudia
与配偶出行
2024年06月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff is very helpful and friendly, beautiful grounds
claudia
2024 年 6 月入住 2 晚
10/10 超赞
Mirella
2024年06月9日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful estate hotel in the country close to Gatwick Airport. Great staff, service and grounds. Only negative is the rooms are not very soundproof.
Mirella
2024 年 5 月入住 2 晚
8/10 还可以
真实旅客
2024年06月9日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2024 年 6 月入住 1 晚
8/10 还可以
Michael
与家人出行
2024年06月5日
满意:清洁度、员工和服务、服务设施
The room was clean and comfortable and we had an amazing view over the downs. Checking and out was quick and easy. The only downside was the soundproofing on the room door and the windows which wasn’t great. Some heavy curtains and a new room door would really help.