Shower had hair in it from a previous occupant also there were cockroaches in the bathroom when I checked in
David
2024 年 12 月入住 1 晚
8/10 还可以
Chad
2024年12月19日
满意:清洁度
Chad
2024 年 12 月入住 1 晚
2/10 糟糕
Crystal
2024年12月16日
不满意:员工和服务
My first arrived to the location I was greeted the atmosphere smelled really nice way me and my husband walked in. The lady informed me because I had my puppy with me that I would have to pay a pet fee. I told her no problem so I proceeded to pay and she told me it would be $35 but she said she wasn’t able to do it for whatever reason and I could do it in the morning to check out. At about 8:45 I received a call I’m assuming from the young lady at the front desk did I need to pay the $35 now. Before she called I noticed that my card had tried to be run three times but I keep my credit cards on lock until I’m using them. I explained her that young lady told me yesterday that she wasn’t able to do it and I could do it when I checked out she said that was fine. About 15 minutes later someone else cause my phone asked me my name and I need to come downstairs and pay the pet fee. I told her that I would do it at checkout, but this time is like 9:15 in the morning and we check out at 11. She said the young lady who told me I could pay a check out on today was not the manager and she was the manager and and I need to come pay now. I understand I had to pay the $35 pet fee but it’s not what she said it’s how she was saying it. She was literally yelling in my ear so when I told her I would come down and pay a check out cause it was actually in the process of getting a check out early and head back home. She hung up in my face, very rude and very unprofessional.
Crystal
2024 年 12 月入住 1 晚
2/10 糟糕
Karen
2024年12月15日
不满意:清洁度、员工和服务、住宿条件和设施
I laid down to go to sleep and saw a roach crawling across the headboard.
Karen
2024 年 12 月入住 1 晚
10/10 超赞
Charlie
商务旅客
2024年12月9日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were very friendly and accommodating. The new rooms are very comfortable and clean.
Charlie
2024 年 12 月入住 1 晚
8/10 还可以
Nathan
2024年11月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice location situated not far from places to eat and shop.
Nathan
2024 年 11 月入住 2 晚
6/10 一般
Ryuji,Palatine
商务旅客
2024年11月28日
It says “Brand New Rooms” in the heading but it looks like it’s been a while since then.
Ryuji
2024 年 11 月入住 2 晚
10/10 超赞
Haoran
与家人出行
2024年11月26日
满意:员工和服务、服务设施、住宿条件和设施
Very good👍 for one night stay
Haoran
2024 年 11 月入住 1 晚
10/10 超赞
Derrica
2024年11月26日
Derrica
2024 年 11 月入住 2 晚
10/10 超赞
Viviana
与家人出行
2024年11月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was clean and big. The customer service was great.
Viviana
2024 年 11 月入住 2 晚
10/10 超赞
Randy
与家人出行
2024年11月24日
满意:清洁度、员工和服务、住宿条件和设施
Staff is very helpful and friendly.
Randy
2024 年 11 月入住 2 晚
10/10 超赞
Dieter
2024年11月21日
满意:清洁度、员工和服务、住宿条件和设施
I’ve been staying here each year for around 15 years. The recent remodel is amazing!! Nicely done!
Dieter
2024 年 11 月入住 4 晚
10/10 超赞
Daron
商务旅客
2024年11月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was friendly, welcoming, and helpful. Was having a bad day until I was greeted by Mrs. Paul Wall. Would go back again and stay for sure
Daron
2024 年 11 月入住 1 晚
10/10 超赞
Derrica
与家人出行
2024年11月6日
满意:清洁度、员工和服务、服务设施
Great updated hotel
Derrica
2024 年 11 月入住 1 晚
10/10 超赞
Kerry
与配偶出行
2024年11月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved that everything appeared new, although likely remodeled. Mattresses were new and very comfortable pillows were folded so you could keep them compact or make them longer and softer. Bathroom had new, nice surfaces & sink.
Not crazy about modern square toilet seat with large opening...not sure a kid or skinny person would feel secure
Kerry
2024 年 11 月入住 1 晚
10/10 超赞
Angel
2024年10月31日
Clean rooms and great hospitality at the front desk!
Angel
2024 年 10 月入住 1 晚
10/10 超赞
Linda
团体旅客
2024年10月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a wonderful stay here. Traveling with our friends and we met the owners, Hamal and his wife. This hotel was clean! Rooms were great, beds were very comfortable, breakfast had many selections. I would definitely recommend staying here if you are in Hopkinsville,Ky. Jamal and his wife took extra attention to make our stay enjoyable. Thank you Hamal!!
Linda
10/10 超赞
Randy
与家人出行
2024年10月13日
满意:清洁度、员工和服务、住宿条件和设施
Staff was super friendly and helpful!
Randy
2024 年 10 月入住 3 晚
8/10 还可以
Garrett
2024年10月13日
满意:清洁度、员工和服务、住宿条件和设施
Overall a pretty good experience. It's a good hotel and a decent place to stop for the night. Facility was clean. My only knock off was that there's only two luggage carts in the entire facility and a couple of the patients kept them in the rooms so if you have a decent bit of luggage you need to haul up it's a crapshoot as the weather or not you're going to get a cart. Other than that it was perfect
Garrett
2024 年 10 月入住 1 晚
4/10 很差
Russell
商务旅客
2024年10月12日
不满意:清洁度、服务设施、住宿条件和设施
Property is under renovation that is not complete. Room had bugs in it.
Russell
2024 年 9 月入住 2 晚
10/10 超赞
Brian
商务旅客
2024年10月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed my stay at the Best Western in Hopkinsville. Attentive staff, newly renovated rooms. Very clean, quiet. Enjoyable stay!
Brian
2024 年 10 月入住 1 晚
8/10 还可以
Gregory
2024年09月27日
满意:员工和服务,清洁度
Owner and front desk staff helpful and courteous, mostly clean and being remodeled
Gregory
2024 年 9 月入住 1 晚
6/10 一般
Carol
与家人出行
2024年09月23日
不满意:服务设施
There were coffee packets in the room but no coffee pot. There was no phone in the room to call the front desk to report this. I let it go as we were only stopping overnight on our way home and it was obvious that the property was under renovation. Later, I received a call from front desk asking about a missing coffee pot. I did not steal a motel coffee pot!
Carol
2024 年 9 月入住 1 晚
10/10 超赞
George
2024年09月23日
满意:清洁度、员工和服务、住宿条件和设施
Property is under renovation as of 9/24 but it's moving forward very well. Punch list items still pending but large items completed. Clean and comfortable.
George
2024 年 9 月入住 1 晚
8/10 还可以
David
2024年09月17日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
BW Hopkinsville KY
This property is a work in progress. Our room was recently remodeled and very clean. The humidity in-room was a bit high but still comfortable. There are also a few places one might say are “rough around the edges” but nothing that affected our stay or would deter us from a future stay. The two employees (one is the owner) we interacted with were very friendly and greeted us very professionally. Room prices in Hopkinsville are high; this property is reasonable.
We got a good nights sleep for a reasonable price in a comfortable room. That’s about all we need.